Photoshop and Illustrator acting up

Question

All of a sudden my photoshop and Illustrator are acting up. The artboards will slowly and continuously move to the left by themselves and I can drag them back to center but they just keep moving. If I open a new doc or try to resize anything and try to fill in specs, the numbers go crazy. If I hold alt key, everything starts zooming out.... All sorts of things. I've tried restarting PS while resetting presets. Worked for a while in PS but not at all in AI. I'm running CC 2017 on 10.11 OS...I know it's old, but it won't allow me to update. Is there anything I can do short of buying a whole new computer??

jane-e · Answer

This is strange. Here are a few thoughts that you didn't mention trying:

To move an artboard (Illustrator) or canvas (PS), you pan with the Hand tool.
The shortcuts are H or Spacebar. See if either key has gotten stuck.
Try another keyboard.
Can you clarify "the numbers go crazy"? What units are you using?
Sometimes we hear from users who are in inches and think they are in pixels, for instance.
Cmd+Opt+Spacebar is a shortcut for zooming out. So is Option with Z. See if any keys are stuck.
If you haven't rebooted lately, try that.
Reboot in Safe Mode.
https://support.apple.com/guide/mac-help/start-up-in-safe-mode-mh21245/10.13/mac/10.13
What is running in Startup?
System Preferences > Users & Groups > your account > Login items.
Check for malware and viruses. You can install a trial version of Malwarebytes or BitDefender.

Also: don't uninstall, thinking you can reinstall. CC2017 is no longer available for download.

~ Jane

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