Photoshop and Lightroom don't open one .CR2 file but even Windows Photos app can read it

Photoshop and Lightroom don't open one .CR2 file but even Windows Photos app can read it.

How is it possible that Adobe software does not recognise the photo???

This is a link to the file as it came out of the camera: https://erikverheggen.stackstorage.com/s/DGXql8qx9lt5HKN

This topic has been closed for replies.

Community Expert

If it's just this one file it's very likely corrupt.

That can happen anywhere in the hardware chain: card, card reader, USB cable, all the way up to RAM or HD.

Community Expert

How is it possible that Adobe software does not recognise the photo???

How is it possible that you don’t bother to mention the camera model and the versions of Photoshop/ACR and Lightroom you use?

Known Participant

Canon 5Ds

Up to date ACR, Ps and Lr (versions of today, 25-4-2018)

Up to date Windows 10

Community Expert

Accordning to this list

5DS should indeed be supported, so your surprise seems justified.

How did you transfer the file (copied directly with a card reader or using some specialised software)?

Sign up