Photoshop and other ADobe apps keep crashing on startup

Forum|Forum|2 years ago
April 16, 2023
1 reply
3614 views

Idk what caused them to start crashing, I tried downgrading to an older version - still the same, I updated my system, gpu drivers and the apps but that didn't help either. I used the Adobe Creative Cloud Cleaner Tool but that didn't help eother.

Windows

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Kevin Stohlmeyer

Community Expert

Hi @Miki_hero Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Miki_heroAuthor

Participating Frequently

The app crashes the second it starts so anything that requires me doing something inside the app itself is out of the question.

Kevin Stohlmeyer

Community Expert

Hi @Miki_hero Try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could have installed over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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