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Adyatma33950361s1zw
Participant
November 30, 2023
Question

Photoshop and Others Adobe Apps Crashes on Windows 11 and AMD CPU

  • November 30, 2023
  • 2 replies
  • 342 views

Hello, i'll cut out to the main problem.

it's already 11 Months since i got my brand new laptop
HP 16 by Omen
Ryzen 7 5800H
Nvidia RTX 3070

16gb DDR4 Ram

And I Experiencing constant Freeze and Crashes everytime i use Adobe Software for extended period of time. I tried all the available fixes like re-installing all my Adobe Software, Checking for Driver Updates etc to no avail. The other method that i haven't tried yet is Fresh Installing my Windows but I try to keep that as a last resort if i cant resolve this problem using other methods. I Wonder if it's Windows Issue, Driver Issue or other. I've used Photoshop and After Effect CC2020 on my older Laptop (Core i3 5005U, Integrated Graphics, 8gb DDR3 Ram) and it never crashes no matter how long i used it or how intense my Project gets.

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    2 replies

    A
    Adyatma33950361s1zwAuthor
    Participant
    November 30, 2023

    Will try, ill update here again if it works or not. Thanks for the suggestion!

    Bojan Živković11378569
    Community Expert
    Bojan Živković11378569Community Expert
    Community Expert
    November 30, 2023

    @D Fosse has tracked the issue and it seems it comes down to Ryzen processors. I run Ryzen 5 5600G on Desktop without any problem.


    However, it seems you have dual GPU units, one integrated and one RTX 3070. Dual GPU on laptops (and desktops) is always a problem. Try disabling the integrated GPU completely.


    I do not know your Windows version, but keep in mind that the official site states support for Win 10 AMD Ryzen™ 7 5800H Mobile Processor| AMD

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