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Participant
May 30, 2023
Answered

Photoshop Beta - This feature can only be used by those 18 years and older

  • May 30, 2023
  • 1 reply
  • 2477 views

Hi all,

 

I keep getting an error when trying to use the new AI Generate feature within photoshop. It says "This feature can only be used by those 18 years and older"

 

I've looked for solutions but everyone seems to suggest that the DOB on the Adobe profile needs to be updated. However, for mine, I dont remember putting a DOB in and when I log in I dont see anywhere I can add my DOB?

 

Please help!

 

Saq

This topic has been closed for replies.
Correct answer jane-e

 

@saqchaudhri@me.com 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

~ Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
May 30, 2023

 

@saqchaudhri@me.com 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

~ Jane

Participant
May 30, 2023

Awesome that worked! Thank you so much!

jane-e
Community Expert
Community Expert
May 30, 2023

You're welcome, @saqchaudhri@me.com , I'm glad it worked for you!

 

Jane