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Wes Duenkel
Wes Duenkel
Inspiring
July 22, 2020
Answered

Photoshop blank dialog box always on top, won't go away unless PS is restarted.

  • July 22, 2020
  • 12 replies
  • 6479 views

(I've isolated this problem to 21.2.X and later. 21.1.3 does not have this problem.) When PS is running a process (such as a Save or a Batch), the dialog box is stuck on top of everything, even if I change the app focus. Here is an example of a batch process dialog box. After the Batch process starts running, the window goes blank but is stuck on top of everything until I restart PS.


This is a problem ONLY with 21.2.X and later. 21.1.3 does not have this problem. I had this problem BEFORE AND AFTER upgrading to OS X 10.15.6, so it's not an OS issue.
Any ideas?

This topic has been closed for replies.
Correct answer seandaveyphoto

I'm just on a chat with Adobe.

 

This seemed to fix it.

 

Just need to re-ipmport the batch actions as this reset deletes them all.

 

Under preferences, you need to open Adobe Photoshop 2021. There you need to rename "Adobe Photoshop 2021 settings" as "Adobe Photoshop 2021 settings.old".

12 replies

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DigitalChickster
DigitalChickster
Legend
July 23, 2020

I'm having the exact same issue... I just updated to 21.2.1 today, and it started happening immediatly. I run a batch process, then the action dialog box stays on top of everything else (blank) until I restart Photoshop. I"m also on the most current Mac OS. 

    Wes Duenkel
    Wes DuenkelAuthor
    Inspiring
    July 23, 2020

    Yeah. I reverted to 21.1.3 until Adobe fixes this problem.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    July 22, 2020

    On windows 10 PS 21.2.1 I can switch focus between several applications and different and same display when I switch focus back to Photoshop the batch dialog is still usable I can click OK to run the batch switch focus to other applications and see the batch running under other windows. I believe you have a problem but it not one all have.

    JJMack
    Wes Duenkel
    Wes DuenkelAuthor
    Inspiring
    July 22, 2020

    This is on a Mac. Current OSX.

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