photoshop brushes and workspace setting are gone

Forum|Forum|5 years ago
September 30, 2020
2 replies
427 views

After the latest PS update all my brushes and workspace have reset. I've never had this happen before. I'm using a Mac with the latest OS. I've been chatting with support for three hours and no one seems to know whats up. Ant ideas?

This topic has been closed for replies.

E

ewanp45722972

Inspiring

I have the same issue on Windows. Updated to latest and all my custom brush presets are gone. And yes I saved them in the presets folder.

Adobe - I've had so many issues with your bugs over the past 30 years (yes that long) that I'm getting really annoyed. DO YOU NOT TEST YOUR UPDATES?

c.pfaffenbichler

Community Expert

This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

When upgrading did you remove the old version? Then the presets may indeed be gone unless you made back-ups.

Otherwise you can still export the presets from the old version or copy the files to the new presets-Folders.

c.pfaffenbichler

Community Expert

Did you ever save the Presets?

If not then they are probably gone (save for back-ups if you have any back-up-system set up).

B

brianr5994175Author

Participating Frequently

I've never saved them outside the program in all the years I've been using PS why now would it overwirite or delete them?

c.pfaffenbichler

Community Expert

The update should not have removed them (depending on your choices for installation, though) but you should have saved your customized Presets at least once in all the years you’ve been using Photoshop.

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