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Participant
May 15, 2021
Question

Photoshop can't load cloud documents and unable to save new documents as jpeg and other formats.

  • May 15, 2021
  • 2 replies
  • 4420 views

I just updated the photoshop. And when I opened it, it tells me it can't load cloud documents. So, I decided to create a new file. When I tried to save it, it didn't show the option or unable to let me save my work as jpeg, png... I just looked up and followed all the steps on the other support post. But it still not working. Untill now I still can't figure the way out.

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2 replies

AroudAuthor
Participant
May 15, 2021

By the way, idk why it tells me I have no storage avalible? I have used it since it cames out.

jane-e
Community Expert
Community Expert
May 16, 2021

Hi @Aroud ,

 

You are not online. Sign into the Creative Cloud app with your Adobe ID and password.

 

~ Jane

 

 

AroudAuthor
Participant
May 16, 2021

Yes, I'm online the whole time. I even re-logedin serval times. Idk what happened.

jane-e
Community Expert
Community Expert
May 15, 2021

Instead of Save As, use Save a Copy. It's new in 22.4.

 

 

~ Jane

AroudAuthor
Participant
May 15, 2021

oh, I didn't know. Thanks!

jane-e
Community Expert
Community Expert
May 16, 2021

You're welcome, @Aroud .

~ Jane