Participant

Question

Photoshop Can't Open more then 2 Files/Windows

Forum|Forum|4 years ago
August 18, 2021
8 replies
6202 views

Hello Photoshop Community,

Yesterday I updated the latest version of Photoshop, Version 22.5. After the update my Photoshop is showing some sort of bug/problem. When I want to open more then 2 files (psd/psd/jpeg etc.) I crashes. For example, when I opened a PSD file and within that file I open a Smart Object (what will open in a new window) nothing will happen, but when I open one more PSD file or Smart Object, Photoshop will start to crash and have to restart Photoshop again. It does this for 2 days now and everytime I open 3 windows/files it will happen.

Is there anyone else who encountered this problem or has a solution tho fix this?

P.S. This happes on a Windows 10 laptop

Windows

This topic has been closed for replies.

C

curtisj98592968

Participant

I am having this same problem and am at my wits end. I have reset the preferences and it works for exactly one cycle of opening files and then the second attempt to have even three files open at a time results in Photoshop crashing. I need a real solution!

M

MirsaTile

Participant

Im having the same problem, cannot open more than 2 files (PSD, JPG, PDF etc), either using Ctrl+O, dragging or any other method.

I've already made a reset to my preferences.

I have no way to create a crash report or something since every time it happens I have to manually kill the task.

Running windows 10 on a laptop

JJMack

Community Expert

If you have to manually kill Photoshop it sounds like Photoshop is not crashing it is either hung or looping. Does the Task manages show that Photoshop is not responding. Is Photoshop using CPU cycles? Post your Photoshop 23 menu Help>System Info. Have you tried disable Adobe's Native Canvas and your GPU. Is you Laptop GPU supported by Photoshop 23 and is its driver up to date. Show your laptop's Photoshop 23 menu Help>GPU Compatibility

JJMack

M

MirsaTile

Participant

I fixed it by uninstalling the whole creative suite, cleaning my registry and then installing everything again.

My gpu is compatible, and my drivers were already updated.

JJMack

Community Expert

Can you post the Windows 10 Reliability history viewer crash reports for your Photoshop Stop working crashes?

JJMack

V

Vlad Gigor

Participant

Having the same problem in here. It is crazy annoying. Do you have any solving?

A

AmoPhoto

Participant

I have this problem too, extremly annoying. I tryed all include delete preferences, reinstall PS, used previous PS verzion, disable openGL.. Nothing helped.

A

absolutepromotional

Participant

This is happening on my computer and we use Adobe Photoshop for work and it's very frustrating.

A

Agrita Jain

Community Manager

Hi,

We are extremely sorry about the issue you are facing.

We need few information from you to understand the issue, please provide the details:

The test files, share as shared asset in cloud/ or message me directly.
System Information (Help>System Info)
Zip the Settings folder and share the same, path :

Windows : Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Thanks,

Agrita Jain

M

marcb66

Participating Frequently

Hi Agrita,

I had this issue with 22.5 now with 22.5.1 the issue is not there anymore.
I solved it by going back to 22.4.3 at that moment. Then later it was
automatically updated again to 22.5.1

Met vriendelijke groet,

Marc Bruns
[PII removed by moderator]

C

Creative_Stage_DNZAuthor

Participant

So I have found A solution. I deinstalled the latest version of Photoshop and installed the previous version and now everything seems to work like it should be. So I think it is a bug in the latest update of Photoshop.