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G
Grafica GBTrade
Participant
October 23, 2017
Answered

Photoshop can't open the jpeg and psd files.

  • October 23, 2017
  • 4 replies
  • 2102 views

Hello,

I have a problem, Photoshop CC it won't open jpeg or psd files. I don't know what to do. I can't work because of that. Any help??

Thank you

This topic has been closed for replies.
Correct answer Akash Sharma

Hi margheritam,

Which version of Photoshop CC are you using? We've released the all new Photoshop CC 2018, so would recommend you to update the latest if you haven't so far.

Please take a look at this article Invalid JPEG Marker error when opening images in Adobe Photoshop and try out the offered solutions and suggestions.

Thanks,

Akash

4 replies

G
Grafica GBTradeAuthor
Participant
October 23, 2017

Is a very important issue. I downloaded the cc version 2017 on Friday. Today when I went to work for the first time, opening a jpeg file, or psd, tells me that the file was not found. It does not even open a file. Only pdf!

Please find a solution to resolve the situation, otherwise I will never work with this program.

ronl18306104
ronl18306104
Participant
October 30, 2017

I have this EXACT same issue. I've uninstalled, then re-installed Photoshop to no avail. HELP!

Akash Sharma
Akash Sharma
Legend
October 31, 2017

Hi ronl,

Sorry that uninstalling/reinstalling didn't helped.

Which version of Photoshop are you using and what is the operating system in use on your computer?

Thanks,

Akash

S
sidcup@lineone.net
Participating Frequently
October 23, 2017

i spend more than hour yesterday on chat only to be told it's a tech issue now on hold on the tech phone line , .....crazy service after every update something goes wrong

Akash Sharma
Akash Sharma
Legend
October 31, 2017

Hi sidcup,

Sorry about the inconvenience and this experience. Please let us know if you are facing the exact issue as the OP?

If so, Post your Photoshop Help>>System info here.

Thanks,

Akash

清
清飞梦81876416
Participating Frequently
October 23, 2017

卸载，重装

Akash Sharma
Akash Sharma
Legend
October 23, 2017

I am sorry. I didn't understand what you said. Could you be more descriptive with your update on the issue?

~Akash

清
清飞梦81876416
Participating Frequently
October 23, 2017

I think his PS have some problem，so I advice  uninstall and re-install 因为我也不知道问题出在哪

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    October 23, 2017

    Hi margheritam,

    Which version of Photoshop CC are you using? We've released the all new Photoshop CC 2018, so would recommend you to update the latest if you haven't so far.

    Please take a look at this article Invalid JPEG Marker error when opening images in Adobe Photoshop and try out the offered solutions and suggestions.

    Thanks,

    Akash

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