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mimmylemoo
Participant
March 7, 2021
Answered

Photoshop can't parse postscript

  • March 7, 2021
  • 2 replies
  • 9095 views

I'm unable to use my Photoshop app at all. It freezes my whole computer and an error box just says Photoshop can't open because it can't parse postscript. This is photoshop app itself not a file I'm trying to open with it. HELP!!

This topic has been closed for replies.
Correct answer D Fosse

That, or a corrupt install? I'd reinstall.

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 7, 2021

Hi @mimmylemoo 

In addition to what @c.pfaffenbichler said, you might look at this post from Chris Cox, who was a Senior Computer Scientist at Adobe for 20 years. Try rebooting and turning off anti-virus, disabling plug-ins, doing a disk check (Disk Utility) on your HD. I don't know how to check for bad RAM.

~ Jane

 

    D Fosse
    Community Expert
    D FosseCommunity ExpertCorrect answer
    Community Expert
    March 7, 2021

    That, or a corrupt install? I'd reinstall.

      M
      mimmylemooAuthor
      Participant
      March 10, 2021

      Thanks everyone. It was D Fosse's solution that worked in the end. Although not that simple to uninstall as even that kept freezing until I went into my system activity monitor and force stopped all adobe software before doing a 'repair installation' which finally worked. I found reference to a freezing bug that was happening with Photoshop in relation to the latest Apple operating system updates so perhaps it was caused by that. Either way, reinstalling helped and I see there is also an update for Photoshop that appeared today that addresses some known bugs so hopefully it won't recur.

       

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        March 7, 2021

        If your whole computer freezes the problem is not Photoshop (at least not with any halfway recent version) but Photoshop revealing a flaw in another component (RAM, drivers, …). 

        How do you exit this state? 

         

        What have you done for all-purpose trouble-shooting so far? 
        Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
        https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

         

        Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

          M
          mimmylemooAuthor
          Participant
          March 7, 2021

          Sorry, I think you haven't understood. I cannot change any preferences etc because Photoshop app simply won't open and freezes on its error message. To get out of it I do ctrl alt delete to quit out of the app and then my computer works fine again. It was working fine a few weeks ago when I last tried it and I've not changed anything since nor done any Apple updates. I've tried to see if Creative Cloud had any updates that might fix a bug but that freezes on download at 40% too and does nothing.

           

           

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          March 7, 2021

          Try this to delete Preferences: press down and continue holding Ctrl+Cmd+Opt+Shift as you launch PS from the Dock.

          ~ Jane

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