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Participant
March 19, 2023
Question

photoshop canvas freezes when using hand tool with tablet

  • March 19, 2023
  • 1 reply
  • 450 views

Problem is the canvas just freezes up this only happens when using a pen tablet i have tried 2 tablets wacom and xencelabs and 2 computers this never happens with a mouse.
windows 11 up to date photoshop up to date graphics driver up to date
all i am doing is using the hand tool to move a image about the hand disappears I then just get a arrow and I can no longer navigate the image only option is two close the image and restart photoshop
the only options I have found to stop this happening is use a mouse or disable the graphics card in photoshop

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
March 20, 2023

Hi @defaultmh09jat15a9b instead of shutting down the GPU - go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Does that resolve?