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rochinha
Participant
July 4, 2025
Question

Photoshop causing kernel panics and system crashes on macOS Ventura - iMac 2017

  • July 4, 2025
  • 4 replies
  • 261 views

SYSTEM: iMac 2017 (iMac18,3), macOS Ventura 13.4.1, Fusion Drive
PROBLEM: After recent Photoshop updates, experiencing:
- Kernel panics (logd timeout errors)
- System freezes and crashes
- Bluetooth disconnections
- Severe system slowdowns

CRASH LOG: userspace watchdog timeout - logd service unresponsive for 120 seconds

Issues started after latest Photoshop updates. System is usually stable when Photoshop not running.

 

Anyone else experiencing similar issues on older iMacs?

4 replies

rochinha
rochinhaAuthor
Participant
July 7, 2025

Hi Ben, 
Thank you for reaching out. I have updated my OS this weekend and unfortunately the issues remain the same. 

rochinha
rochinhaAuthor
Participant
July 7, 2025

Thanks for getting back to me! Just to clarify, these issues actually started around 3-4 months ago, not with the latest update.
I've already tried the uninstall/reinstall approach several times, tried older versions of Photoshop 2024, and even did a fresh install after updating my macOS this weekend. Unfortunately, Photoshop 2024 still causes the same problems.
Interestingly, I also installed Photoshop 2025 to test it out, and it's working much better. No freezing, no Bluetooth interference, even though it gives me warnings about my system not meeting the recommended requirements.
I don't use Photoshop every day (InDesign is my main tool), but when I do need it, it obviously has to work properly. My Mac handles everything else just fine, so this seems to be a Photoshop 2024-specific issue.
Since the 2025 version is actually working better on my system, would you recommend just sticking with that despite the system requirement warnings? Or are there other troubleshooting steps worth trying for the 2024 version?
Thanks again for your help!

Community Expert
July 4, 2025

The latest version of Ventura is 13.7.6. Have you tried updating to a newer version of the OS?

nikunj.m
Legend
July 4, 2025

Hi, thanks for reaching out, and we're sorry about the trouble! 

A kernel panic on a Mac can be caused by multiple factors, such as faulty hardware (like RAM), a bad macOS installation, firmware issues, overheating of the CPU (under load), and sometimes a faulty application install. 

Since you mentioned that the issue started after the latest Photoshop update, try uninstalling the application using the Creative Cloud Cleaner tool and reinstalling it to check if that makes a difference. You can check out the steps to use the cleaner tool here: https://adobe.ly/401oL3K

 

Let us know if it makes a difference! 
Thanks,
Nikunj