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ROTMack901
Inspiring
January 31, 2018
Answered

Photoshop CC 18 Crashes in Gradient Overlay Layer Style

  • January 31, 2018
  • 6 replies
  • 934 views

Photoshop CC 18 crashes every time I try to edit the gradient in the Gradient Overlay layer style.  I am currently using Photoshop CC 18 version 19, Windows 7 Pro.  The same thing happens with or without Use Grahics Processor checked.

Here is the crash report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

<time year="2018" month="1" day="31" hour="14" minute="34" second="56"/>

<user guid="8b7a7f35-d76d-42dc-b4c9-d259cc065379"/>

<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32562" machine="Intel(R) Xeon(R) CPU E5-1650 v3 @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3491 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000147DA7237">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000000147DA7237" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="1" address="0x00000001476FFFB8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="2" address="0x00000001476FFA1F" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="3" address="0x000000014850A33B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="4" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000278BE8"/>

<register name="RSI" value="0x0000000000000001"/>

<register name="RDI" value="0x0000000000278BE8"/>

<register name="RSP" value="0x0000000000278B60"/>

<register name="RBP" value="0x000000008E46EB70"/>

<register name="RIP" value="0x0000000147DA7237"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

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</crash>

</crashreport>

    This topic has been closed for replies.
    Correct answer ROTMack901

    The 19.1 version did not remove the previous version.  When I was opening Photoshop it was defaulting to the previous version which is where the issue resided.  Thanks for your help.

    6 replies

    R
    ROTMack901AuthorCorrect answer
    Inspiring
    February 1, 2018

    The 19.1 version did not remove the previous version.  When I was opening Photoshop it was defaulting to the previous version which is where the issue resided.  Thanks for your help.

      R
      ROTMack901Author
      Inspiring
      February 1, 2018

      Restoring the preferences did not resolve the issue.

      R
      ROTMack901Author
      Inspiring
      February 1, 2018

      Not yet.  I was trying to avoid restoring the preferences.  I guess I will go ahead and try that now.

      R
      ROTMack901Author
      Inspiring
      February 1, 2018

      I just updated my graphics driver and Photoshop still crashed in the same way.

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 1, 2018

      Have you restored the Preferences yet?

      R
      ROTMack901Author
      Inspiring
      February 1, 2018

      Yes.  I restarted Photoshop after I unchecked Use Graphics Processor.  The same issue still occurs.  I haven't tried any real trouble-shooting so far.  I just wanted to see if anyone on the board had seen this before.

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      February 1, 2018
      The same thing happens with or without Use Grahics Processor checked.

      Just to make sure: Did you remember to restart Photoshop after changing the setting?

      What have you done for trouble-shooting so far?

      Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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