Participant

Question

Photoshop CC 2014 and 2015 Lagging

Forum|Forum|10 years ago
June 17, 2015
8 replies
12053 views

Both Photoshop CC 2014 and 2015 lag as hell on my computer. Im pretty sure it has the specs to handle them with ease. Photoshop CC was running smooth like silk. I don't know what might be causing this problem.

By lag I mean the dropdown menus are pretty much impossible to navigate and when I drag my canvas around pretty weird things start happening.

Any ideas how can I fix this issue?

This topic has been closed for replies.

Anetour

Participant

Hi, I am having the same problem I guess. After launching PS CC 2015.5 not only the app behave like an old lady but it bugs my computer completely.

I can smoothly zoom in/out, select and move layers, draw....anything which has something to do with creating. BUT hovering mouse over any tools and dropdown menus is a nightmare! It takes between 1-5 sec before you see anything happening.

I tried to open General preferences, play around with RAM, Chache levels, History steps, Scratch disks....no effect.

BUT I found out that when I click on some check box in settings (eg. General>Show messages) it seems that it reacts immediately but the effect is visible after 1-5 seconds. So I thought that my GFX card is damaged. But it works just fine (played some games, tried other SW, checked drivers etc.).

And I am not done yet. After launching PS my whole computer starts messing with me the exact same way like photoshop - navigation in folders using arrows not visible, dropdown menus not working, opening windows notification panel not working etc. etc.

Everything starts afte launching PS. Oh and also important to say...after Windows big Aniversary update.

PC specs:

HP Elitebook 8570w (updated version of BIOS)

Operating System: Windows 10 Enterprise 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)

Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz

Memory: 16384MB RAM

Available OS Memory: 16316MB RAM

DirectX Version: DirectX 12

Card name: NVIDIA Quadro K1000M

Hope Adobe will fix this issue soon. It is making my life really difficult because I use this expesive SW everyday for my work. And I bet I am not the only one!

Best wishes,

Aneta

E

EverlastingFrenchfries

Participant

I know it's been over 2 months but if you're still having problems there is a super simple fix, your GPU being quite slow is limiting you in Photoshop as by default Photoshop uses your GPU I have an r9 290x and I get crazy lag when using GPU despite it being a high end card and being that you have an i7 processor you definitely want to utilize that.

It's super simple just click edit go down to preferences, performance and deselect Use Graphics Processor.

I had the same problems but I did not mess around with ram history steps etc... as I knew my PC is more than capable of running this.

mytaxsite

Inspiring

everlastingfrenchfries wrote:
I know it's been over 2 months but if you're still having problems there is a super simple fix, your GPU being quite slow is limiting you in Photoshop as by default Photoshop uses your GPU I have an r9 290x and I get crazy lag when using GPU despite it being a high end card and being that you have an i7 processor you definitely want to utilize that.
It's super simple just click edit go down to preferences, performance and deselect Use Graphics Processor.
I had the same problems but I did not mess around with ram history steps etc... as I knew my PC is more than capable of running this.

The first thing you should be doing is to reset your preferences file and then reset your tools panel.

To reset your preferences file, there are many ways to do but the easiest way I have found is to launch your PS and then go to:

Edit >> Preferences

Then look for something like this:

To reset the tools, Create a blank file and then select the Move tool. Then at the top, right-click on the Tool icon and select reset all tools. See this picture:

Now close the Photoshop and restart it knowing that all your preferences and all your tools are back to default. Now if you have any problems then you know it is something else and nothing to do with settings.

Good luck.

jasmineb5762547

Participant

I have the same problem.

The best I can do to make the lag go away is to have all the data and stuff that Photoshop uses go to my external hard drive..This has made my brush lag go away (for now)

Try it.

T

tbarlettano

Participant

You're PS is using too many resources, and you need to dial the settings back a bit.

First:

Go to Preferences>Performace

Only let PS use about 30-40% of your Available RAM

Set Cache levels to 2-3, don't go over 200 History States.

Select Drawing Mode>Basic

(REALLY HELPS!)

This third step is optional:

While in Preferences panel go to 3D.

By default the VRAM usage is at 100%.

Pull it down to 50%

Restart PS.

If you have 8 Gigs of RAM and a decent NVIDIA or equal, PS should now work A LOT better.

W

WilliamTael

Participant

Your tips made no difference.

I've reduced the amount of RAM, the history states to 1, disabled Hardware Acceleration, reduced 3D VRAM usage and nothing, NOTHING makes a damn difference.

By the way, why would there be a 32bit version of Photoshop if only 8GB of RAM would handle it smoothly?

tmyusuf74

Inspiring

You can fix this issue solve various ways. Just (Press Ctrl + I)

O

ondrej zeman10571049

Participating Frequently

I am having the same problem with CC 2015 & Windows 7 64-bit.

After launching Photoshop and just hovering my mouse above the tools icons or the top dropdown menu, Photoshop just freezes and reacts with a huge (5-10 seconds) lag to any action that I do. After about a minute it starts working as it should - altought I think it still takes more time when switching between two documents than it did in CS6 where it was instant.

I have tried resetting my preferences, disabling HW acceleration, checked that I have the latest drivers for my video card but none of this helped.

It doesn't matter whether I use only mouse or Wacom tablet, happends on both.

C

Contemporary_Dave

Known Participant

Yes I get the freeze on startup too.

tmyusuf74

Inspiring

This is strange ?

Google_Gagga

Participating Frequently

i posted yesterday but the Moderators decided not to post my post.

Photoshop CC 2015 uses dnssd.dll, which is Bonjour's DNS module.

this module conflicts with large HOSTS file.

- similar to enabling DNS Service with large HOSTS files.

Symptoms: extreme lag, constant CPU throttling.

Google "Photoshop CC 2015 conflicts with HOSTS files".

REMEDY: disable the HOSTS file by renaming to HOSTS.bak

C

CwnC

Participant

Could you explain how to fix it step by step?
and if disable HOST files, Will it affect to anything?

updated report

20150619... today is better than yesterday sometime I did not get the lag for this case

- after click File > New for create a new document

- after open first .psd file

strange?

20150620... I got lag between testing with some psd file while click on top menu bar.

C

CwnC

Participant

My photoshop CC 2015 64 bit lag click (also dropdown menus lag) after click File > New for create a new document but will be ok when wait for a moment. My photoshop cc does not have this problem.

My computer is

Cpu: i5-4440 3.10 Ghz

VGA: Nvidia Geforce GTX 650 oc / 2GB ddr5

Ram: 16 GB

Windows 7 Sp1 Home Premuim 64 bit

Can Adobe fix this problem?

Thank you.

C

Contemporary_Dave

Known Participant

I get a small amount of mouse lag for a few seconds just after CC15 launches. I've updated my graphics drivers and its made no difference.

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