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bridgetr7622233
Inspiring
September 19, 2018
Answered

Photoshop CC 2015.5 Won't Load JPEGs or ANY Files.

  • September 19, 2018
  • 2 replies
  • 1395 views

Hi everyone,

I'm using Photoshop CC 2015.5 on a mac laptop. Everything was working fine until now. Now every time I try to drag an image into photoshop it says "Could not place the image because the file was not found." Which is insane because I've been dragging jpegs, pdfs, pngs and all of the above into photoshop before and it worked fine. Now NOTHING WORKS. I can't even load the jpeg images into photoshop. I keep getting the message attached. The only way I can add an image is by previewing it and then taking a screengrab of the image...then I can load it in. But the problem is it lacks resolution and is a terrible way to work with files. I just want photoshop to work again and load images as it should. PLEASE HELP!

    Correct answer bridgetr7622233

    You must have Yosemite or earlier. Here are Apple's instructions.

    Repair disk permissions with Disk Utility - Apple Support


    Hi guys - It turns out my camera raw app was uninstalled for some reason! So I re-installed it and now everything works - finally! Thank you all for all your help, it is much appreciated. Thankfully this has been answered, if anyone has this problem - re-install camera raw.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 19, 2018

    Reset the preferences:

    To manually restore preferences to default:

    To restore preferences quickly using a keyboard shortcut:

    • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

    Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

    from here:

    Preferences in Photoshop

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    September 19, 2018

    Feel free to copy and use this screenshot. CC 2015 can be reset via Photoshop > Preferences > General

    B
    bridgetr7622233Author
    Inspiring
    September 20, 2018

    Thank you for trying to help! I really appreciate it. I just did that and reset the preferences so that when I quit it resets - Unfortunately it still doesn't work :/ I just re-tried to load a JPEG or any type of file and the same message is coming up. Any ideas on what else I could do or what could be wrong?

    Kanikas
    Kanikas
    Legend
    September 19, 2018

    Moving to Photoshop​

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