Participant

Question

Photoshop CC 2015 Export As Desktop folder bug

Forum|Forum|10 years ago
October 19, 2015
52 replies
55165 views

Hello,

I use Windows 10 64bit and Photoshop CC 2015 with all latest updates installed. I have an issue when i follow these steps:

If i use Export As or Quick Export and save on Desktop folder then all subfolders on Desktop open in a new window.

Thank you.

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Flatline

Participating Frequently

It looks like Adobe marked this issue as ANSWERED. Woohoo! Finally!

...but wait... my folders were still glitched...

???

Until a man by the name of danc37930389 came out of the shadows and fiery flames of justice...

WITH AN ACTUAL FIX (that works for me...)

THANK YOU.

Note: At first the perm fix did not work. Until I unpinned absolutely everything from my Quick Access menu, restarted, then pinned them back on. Works like a charm.

I now know the feel of using this computer the right way.

Thanks!

danc37930389

Participating Frequently

The only solution that works is:

Close all Windows Explorer windows.

Delete the key as above (HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Modules\NavPane)

Recreate the key manually (right click on Modules, New, Key)

Right click on the key, Permissions, Advanced, Disable Inheritance, Convert option (the top one).

Set permissions as follows:

ALL APPLICATION PACKAGES: DENY

RESTRICTED: DENY

SYSTEM: DENY

(YOUR USERNAME): ALLOW READ (untick Full Control)

Administrators: ALLOW READ (untick Full Control)

This may or may not break any customization you've got going on in your Navigation Pane (normally on the left of your Explorer windows). I really only use Quick Access to customize and I saw no problems.

This may also set your computer on fire, so use at your own risk.

Still, this resolved the issue permanently for me, it was driving me nuts. SHAME ON YOU ADOBE.

O

oliverc95750744

Participant

Many thanks, will let you know if my computer becomes a tower of flames

O

oliverc95750744

Participant

Hi guys,

Is there any further update on this? I tried calling Adobe support and they were not that helpful. Could hardly understand what was being said and kept saying that the issue was fixed in a previous update...despite me telling them that i'm running the latest version of the software.

I have temporary success with deleting the 'NavPane' key in the registry but would prefer not to have to do this and restart my machine every time I experience the issue. I see that someone has had success with 'jmmontoro's' suggestion but wanted to know if there was a permanent fix coming.

Has anybody also experienced the refreshing folder issue (every ~1sec or less). Could be coincidental but it started happening at the same time as the above issue (possibly fixed by turning the colour accent setting on and off in the theme setting menu), as well as an issue with keyboard mapping whereby the @ and " were suddenly swapped through no setting change. My apologies if these are not related issues.

Flatline

Participating Frequently

I've tried everything in this post and nothing has worked. Some fixes work for an hour or two, but then the problem comes back, stronger & bigger than before. At this point I'm shaking & terrified to even use my computer.

Please, Adobe I know you're busy, but give us, the viscous bug victims, an update.

Thank you.

Flatline

Participating Frequently

Hello Adobe community. I literally have never posted on the forums before... until now, so it's quite a nice welcome!...

This bug is going to be the death of me. I come back to this thread all the time in hope of a new remedy or fix. It's slowing down my production, being paid for the work I do. I've been tanking this bug for months now, and I really thought I can get through it, trying to get 'used' to it. But, I just can't anymore. I am to the point where I will GLADLY pay for a fixed update for this. Hell, I will even sell my cat. Although, I am more than happy to see a Adobe employee respond to the issue.

Here is the issue recorded for clarification: https://gfycat.com/ShyDeliciousHoatzin

Can we please get some updates on whats happening now? Because if this problem persist for more than a damn month, I swear I'm moving back to MS Paint.

Thanks.

GT2204

Participating Frequently

Hey there Creative Adobe brother...

I have found a workaround of sorts.

The issue seems to only arise if the 'Export files to an assets folder' option is checked in Preferences>Export.

If you select, 'Ask where to export each time', and close all your File Explorer windows... the issue goes away.

If you absolutely need the Export function to be lickety-split fast automatically to a folder each time, you'll have to just manage I suppose.

Good luck and hopefully Adobe sort this pesky issue.

C

Chia Wei

Participant

Hey @GrizzlyRus, I still get the same issue on either settings in the Export As Preferences.

The only way for me to dodge this is to do the fixes (and pray they work, they don't work always), and then use the Legacy Save options.

These issues only came about after they updated Photoshop to have a Export As and Quick Export function, so I think for now we just have to use Save As or Save For Web options.

aReuhl

Participating Frequently

Same issue in Windows 7 64 bit.

W

willpeters22

Participant

Wow, I've been dealing with this since I upgraded to windows 10 a few months ago. Can't believe adobe hasn't fixed this since 2015. I wonder how many other people keep blaming windows 10 like I did when its really a problem with adobe.

Artist666

Known Participant

This is a typical "support" case with adobe bugs, like i experienced it.

After months of complaints, they tell its a fault of the OS.

After another couple of months they admit its their softwares bug.

And after that it lasts another couple of months until they fix it.

and implement the next bugs

Adobe, you really have to work on your software quality and bug fixing workflow/speed.

its so ridiculous.

C

christianstrang

Participant

Also waiting for a fix, hope it doesn't take as long as the initial acknowledgment of the issue...

lokide

Participant

The problem is that the Modules or the navpane fix is not working anymore for me. It worked last time i used photoshop, at least a couple of months ago, but not anymore, so I have no idea on what to do now, expect being very mad.