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O
omer12345678910
Inspiring
June 17, 2015
Answered

Photoshop CC 2015 - non of the export options work

  • June 17, 2015
  • 6 replies
  • 21294 views

Hi,

I'm trying the new Photoshop of 2015 and it seems that the export options are doing nothing...

I clicked the quick export, export as and generate image assets - nothing happens.

The only export option that do work is the good old save for web...

Is it me???

Correct answer omer12345678910

Update:


All of my exporting problems have been solved!

I never would have guest that replacing my GPU card will have an effect on exporting files.

My old GPU was nVidia GeForce GT520 2048M DDR3 64B and always kept my driver updated.

Exporting didn't work whether I had "Use Graphics Processor" options turned on or not.

I found no Adobe documentation saying that there is a problem with this card in Photoshop.

But after replacing the card with a new nVidia Quadro, uninstalling and reinstalling Photoshop, all of the export options are working fine.

6 replies

O
omer12345678910AuthorCorrect answer
Inspiring
March 10, 2016

Update:


All of my exporting problems have been solved!

I never would have guest that replacing my GPU card will have an effect on exporting files.

My old GPU was nVidia GeForce GT520 2048M DDR3 64B and always kept my driver updated.

Exporting didn't work whether I had "Use Graphics Processor" options turned on or not.

I found no Adobe documentation saying that there is a problem with this card in Photoshop.

But after replacing the card with a new nVidia Quadro, uninstalling and reinstalling Photoshop, all of the export options are working fine.

D
deuxvega
Participant
July 7, 2016

Well, that's not a real solution is it?

Adobe, any real solution that doesn't include buying a different system / GPU card?

I still have this issue.

Tried all sorts of things, no luck. And yes, i'm on a MBP from 2011, so with an older GPU card. It should not be an issue.

Over a year further now and still no viable solution for me. It's becoming pretty useless by now.

Alex Chronos
Alex Chronos
Participant
March 8, 2016

Having the same issue.

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3606 MHz

Built-in memory: 32708 MB

Free memory: 21130 MB

Memory available to Photoshop: 29510 MB

Memory used by Photoshop: 71 %

Terri Stevens
Terri Stevens
Legend
March 8, 2016

you would be better off starting a new thread on this as you are likely to get a higher response. You need to describe in detail what is not working and what you have so far tried

Terri

D
Dave Merchant
Legend
March 9, 2016

Personal insults are not tolerated. Replies from this point onward have been removed.

Terri Stevens
Terri Stevens
Legend
February 17, 2016

There are a number of useful suggestions in this thread for anyone having problems with Export As. A lot seem to concern proxies and settings in the hosts file

Photoshop CC 2015: 'Export as' not working - empty/blank dialog | Photoshop Family Customer Community

A
AAlanC
Participating Frequently
February 17, 2016

I've no proxies and the hosts file has no Adobe entries.

Installing the Export patch helped. I can make 2 and occasionally 3 exports before it fails. But, it fails.

The process is REALLY SLOW. With each export it seems to get slower until it fails to ever bring up the image. I restart PS and sometimes it starts over. Other times I have to restart the computer.

The new Export panel is a great idea. Now if it just worked reliably and quickly

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

Operating System: Windows 7 64-bit

Version: 7 SP1

System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 4

Processor speed: 2666 MHz

Built-in memory: 6143 MB

Free memory: 3153 MB

Memory available to Photoshop: 5256 MB

Terri Stevens
Terri Stevens
Legend
February 17, 2016

mmm when something works then after being used 3 times stops working is definitely one for the Adobe programmers and well above my technical knowledge. Chris Cox a senior person on the Photoshop team  monitors these threads and maybe he can give some insight into what is happening here. I think by mentioning his name  he will be informed.  It sounds like some kind of resources issue, but to be honest I'm not qualified to say.

Terri

gurvinders32444550
gurvinders32444550
Participant
February 17, 2016



Photoshop CC 2015 Extract Assets options not working properly.

I am able to view and extract assets, but for mobile it has only more options like extracting images for multiple devices. It's really frustrating and effecting the work.
If someone has a solution to this please let me know, otherwise need to revert back to previous version.

    Terri Stevens
    Terri Stevens
    Legend
    February 17, 2016

    Looks to me as if you are not running the very latest update of the program. You look to be at least 2 builds behind. Under help go to System Info. A dialog box will appear and the first line should read

    Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

    If yours reads a version less than 2015.1.2 then you should update

    Terri

    gurvinders32444550
    gurvinders32444550
    Participant
    February 17, 2016

    Terri thanks for your response.

    Below is the version installed:

    "Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429  x64"

    But I am unable to see any more updates. Can you help me out how can i get the version updated as you suggested "2015.1.2".

      P
      paulg68955146
      Participant
      October 13, 2015

      The same thing happens for me in Photoshop CC 2015 on Windows 7.

      Where would I find the Generator log on a Windows machine?

      I
      IrinaM1
      Participating Frequently
      November 16, 2015

      on Windows, the log should be in

      C:\Users\{Your user name}\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Generator\logs

      Does it not opening dialog at all, or dialog opens but no preview generated?

      O
      omer12345678910Author
      Inspiring
      June 17, 2015

      Export As does open a dialog with a preloader saying processing that is spinning with no end.

        R
        rolandw54563318
        Participant
        July 23, 2015

        Almost the same here: The "Export As" on artboards hangs every second or third time, forcing me to restart Photoshop

          I
          IrinaM1
          Participating Frequently
          July 23, 2015

          sorry you're having this issue. Could you email me generator log so we can look at it?

          imaderyc@adobe.com

          generator log should be in

          Macintosh HD ▸ Users ▸ {your user name} ▸ Library ▸ Logs ▸ Adobe ▸ Adobe Photoshop CC 2015 ▸ Generator

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