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yulia_gut
Participant
May 4, 2018
Question

Photoshop CC 2017 can't be opened?

  • May 4, 2018
  • 1 reply
  • 1181 views

My father purchased me Photoshop CC 2017 last year around May 2017. It was all fine, until I decided to try Photoshop CC 2018 (or whatever the newest one is), so I had downloaded a free trial. It was all okay, but my free trial has ended. Obviously, I try to go back to my 2017 version, which my father has fully paid for, but my mac just says that it can't open it.

Can anyone resolve this issue?

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
May 5, 2018

CC is subscription software if your farther is paying for a subscription for you. You can install previous versions of Photoshop Using the Creative Cloud Desktop application. I have CS6 CC 2014 and CC 2018 19.1.3 installed.

JJMack
Y
yulia_gutAuthor
Participant
May 5, 2018

The thing is that it doesn't show up as software I've downloaded. He says that he did it without his email (without Adobe Creative Clous I suppose), and I am logged into my own Creative CLoud account, which isn't the one he used if he ever had an account there.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
May 5, 2018

If that is the case you did not have Adobe's Photoshop you had a hacked version of Photoshop. Adobe's Creative Cloud Photoshop requires a subscription past the 7 day trial period.  Even installing it I believe requires you to create and Adobe Account.

You need to login with the account that has the subscription. If he is paying for you.  You can install all creative cloud versions of Photoshop including CC 2018 you do not need to install it as a trial version if you have a subscription you just use the creative cloud desktop application and is login to the Adobe account with the subscription.  You need to get that account information from your farther.

Sign out from your trial account and sign in with Adobe Account you farther has set up for you. CC 2017 should activate.

JJMack
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