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Participating Frequently
January 3, 2017
Answered

Photoshop CC 2017 crash print again and again

  • January 3, 2017
  • 3 replies
  • 5543 views

Hi,

I know there has been more discussion of this, but this is something that is making me crazy, and I don't have a solution.

Resetting the preferences with Atl Ctlr Shift is not working.

Delete the files "Adobe Photoshop CSx Prefs.psp" and "PluginCache.psp"  working but only for one print!

In the second print the program is crashing.

Then I have to do it again for each print.

This is not a driver error, cause from other programs I can print.
This is very very anoying and should be fix.

Driver has been updated, reinstalled.

CC 2017 is updated.

Please advice.

Thanks,

Ady.

This topic has been closed for replies.
Correct answer jbm007

Any suggestion?


Exception code: 0xc0000374 error indicates either a CLR defect or a heap corruption, the process will be terminated immediately.

Prime culprits include incompatible printer drivers, security software, and corrupt Windows user profiles.

The suggestions I gave you solve many problems for people.

You could also try Memtest86+ to see if you have a memory module problem.

The last best way is for you set your system OS to generate a crash dump.

You could get it to create crashdumps using   this. However, I'm not sure that will help. The applications crashing are most likely not the ones corrupting the heap as well.

About the most surefire way to do this is to follow the instructions given above to enable crashdump generation from applications, and then use gflags. You can get gflags by downloading Debugging Tools from the   Windows WDK 8. Once done, you'll need to initially navigate to gflags. Most likely it'll be in C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\gflags.exe. With it open, select only in System Registry tab the following:

* Enable heap tail checking

* Enable heap free checking

* Enable heap parameter checking

* Enable heap validation on call

NOTE: These settings may or may not cause your system to crawl or reach an unstable state, and may even affect Safe Mode to that amount. I recommend setting up a System Restore point prior to doing this.

Restart your computer after clicking "Apply" then "OK" on gflags. If all goes well, your system will at least be responsive enough for you to try and run one of the problematic applications. If it crashes, the settings you made prior to have it produce a crashdump should go into effect.

BTW this issue is known to cause printing issues with Microsoft Office application as well.

This not a issue that only effects Adobe products.

Good Luck ............  we are all counting on you.

j

3 replies

Participant
October 17, 2017

I have the same exact problem (Photoshop CC 2017 on Windows 10). I have not been able to print from PhotoShop for days and haven't been able to find a solution. Adobe is becoming a joke. I am dropping their apps one at a time for competitors that are doing a lot more lately than Adobe is.

jbm007
Community Expert
Community Expert
October 18, 2017

T

Go to control panel/administrative tools/event viewer/windows logs/ application and find the app crash.

Select copy as text and post it here so we can look at it.

Jim

Participating Frequently
March 2, 2017

Well this is still happening.

Be aware, don't save your files after you print them! it you don't save, it will not happen.

This is one of the worst bugs ever, in a payment platform, I don't believe that after so many years adobe didn't fix it.

Its a shame.

jbm007
Community Expert
Community Expert
January 3, 2017

Windows or Mac OS

What printer are you using?

Need more info.

Participating Frequently
January 3, 2017

Epson L805

Window 10

jbm007
Community Expert
Community Expert
January 3, 2017

Go to control panel/administrative tools/event viewer/windows logs/application

and find the PS crash report. Select it and then on the right select "copy as text"

Post the report here.