Skip to main content
Phantom_Pheo
Phantom_Pheo
Participant
June 14, 2017
Answered

Photoshop CC 2017 Crashes my Laptop Immediately upon Opening

  • June 14, 2017
  • 1 reply
  • 890 views

Hey guys! I've been having problems opening Photoshop CC 2017 lately on my Windows 8 laptop. Once I click on the icon to open it, my laptop crashes almost instantaneously afterwards. Usually this means it needs to update but, even after updating Adobe CC and then Photoshop, it is still crashing with an error code that starts with something like "kernal_". Its bothering me immensely and in keeping me from being able to get my work done. If anyone is able to help or any advice/ideas that worked for them, please let me know!

This topic has been closed for replies.
Correct answer Phantom_Pheo

Thank you so much! I didn't know I was able to go here to find the issue. It seems that a bugcheck caused the computer to crash before Windows could register that I opened Photoshop. I suppose I'll close the question and head to google to see if I can find anything there.

1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
June 14, 2017

Please post you Windows 8 Photoshop Crash reports details here.  Have you tried resetting your Photoshop Preferences yet?

JJMack
    Phantom_Pheo
    Phantom_PheoAuthorCorrect answer
    Participant
    June 14, 2017

    Thank you so much! I didn't know I was able to go here to find the issue. It seems that a bugcheck caused the computer to crash before Windows could register that I opened Photoshop. I suppose I'll close the question and head to google to see if I can find anything there.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices