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davidm99008682
Participant
October 6, 2017
Question

Photoshop CC 2017 Crashes on Mac Sierra

  • October 6, 2017
  • 2 replies
  • 1413 views

No splash screen even appears. I get a core dump showing that a call to devtech_private::ToUnicode::ToUnicode() crashes and calls abort on a throw.

I have tried installing, removing, and reinstalling 3 times now. And every time I get the same problem. Downloaded and installed from the Adobe Creative Cloud app in the menubar. Mac OS X 10.12.6.

Same thing happens when I try to launch Illustrator. But Lightroom and Bridge work just fine.

???

    This topic has been closed for replies.

    2 replies

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    October 8, 2017

    davidm99008682  wrote

    No splash screen even appears. I get a core dump showing that a call to devtech_private::ToUnicode::ToUnicode() crashes and calls abort on a throw.

    I have tried installing, removing, and reinstalling 3 times now. And every time I get the same problem. Downloaded and installed from the Adobe Creative Cloud app in the menubar. Mac OS X 10.12.6.

    Same thing happens when I try to launch Illustrator. But Lightroom and Bridge work just fine.

    ???

    I'd like to try and be the resident Mac hero, but I'm going to err on the side of caution.

    One of your benefits under CC is remote assist tech support and I want to give them first shot.

    Find a time where you can comfortably wait and keep notes. You will be doing a chat session with support. You will have to wait in line most likely, but be organized and offer to paste the full crash report in the chat windows.

    Go here: Contact Customer Care  and follow the prompts.

    Gene

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    October 7, 2017

    I'm not a Mac user, but there are some FAQs that you can check out while waiting for someone with more experise

    Photoshop CC 2015 crashes on launch or exit | Windows

    D
    davidm99008682Author
    Participant
    October 7, 2017

    Nope... it never even gets to the point of showing anything on the screen - not even the splashscreen. It aborts during initial startup:

    Process:               Adobe Photoshop CC 2017 [17974]

    Path:                  /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

    Identifier:            com.adobe.Photoshop

    Version:               18.1.1 (18.1.1.252)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Adobe Photoshop CC 2017 [17974]

    User ID:               501

    Date/Time:             2017-10-06 19:33:22.063 -0700

    OS Version:            Mac OS X 10.12.6 (16G29)

    Report Version:        12

    Anonymous UUID:        40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 830000 seconds

    System Integrity Protection: enabled

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_CRASH (SIGABRT)

    Exception Codes:       0x0000000000000000, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

    Application Specific Information:

    /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings

    abort() called

    terminating with uncaught exception of type devtech_private::OSStatusException

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib         0x00007fff98147d42 __pthread_kill + 10

    1   libsystem_pthread.dylib       0x00007fff98235457 pthread_kill + 90

    2   libsystem_c.dylib             0x00007fff980ad420 abort + 129

    3   libc++abi.dylib               0x00007fff96c0094a abort_message + 266

    4   libc++abi.dylib               0x00007fff96c25c2f default_terminate_handler() + 267

    5   libobjc.A.dylib               0x00007fff97735713 _objc_terminate() + 124

    6   libc++abi.dylib               0x00007fff96c22d49 std::__terminate(void (*)()) + 8

    7   libc++abi.dylib               0x00007fff96c227be __cxa_throw + 121

    8   com.adobe.PDFSettings         0x0000000112e338e5 devtech_private::ToUnicode::ToUnicode() + 97

    9   com.adobe.PDFSettings         0x0000000112e33a00 devtech_private::UnicodeConversion::ToUnicodeSize(unsigned char const*, unsigned long, unsigned long*, EncodingInfo*) + 36

    10  com.adobe.PDFSettings         0x0000000112e33224 devtech_private::UnicodeUtil::ToUnicodeSize(unsigned char const*, unsigned long, EncodingInfo*) + 30

    11  com.adobe.PDFSettings         0x0000000112e33287 devtech_private::UnicodeUtil::StringToUnicode(unsigned char const*, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo*) + 45

    12  com.adobe.PDFSettings         0x0000000112e33525 devtech_private::ZString::StringToPooledUnicode(unsigned char const*, unsigned long, devtech::EncodingInfo*) + 107

    13  com.adobe.PDFSettings         0x0000000112e33674 _GLOBAL__I_a + 84

    14  dyld                           0x000000010f7a6a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385

    15  dyld                           0x000000010f7a6c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

    16  dyld                           0x000000010f7a24aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338

    17  dyld                           0x000000010f7a2441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233

    18  dyld                           0x000000010f7a1524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138

    19  dyld                           0x000000010f7a15b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75

    20  dyld                           0x000000010f79347a dyld::initializeMainExecutable() + 195

    21  dyld                           0x000000010f7978c6 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3966

    22  dyld                           0x000000010f792249 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 470

    23  dyld                           0x000000010f792036 _dyld_start + 54

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff586c02f8  rdx: 0x0000000000000000

      rdi: 0x0000000000000307  rsi: 0x0000000000000006  rbp: 0x00007fff586c0320  rsp: 0x00007fff586c02f8

       r8: 0x00007fff980d6650   r9: 0x00007fff98098a50  r10: 0x0000000008000000  r11: 0x0000000000000206

      r12: 0x00007fff586c0480  r13: 0x0000000000000030  r14: 0x00007fffa0f363c0  r15: 0x0000000000000008

      rip: 0x00007fff98147d42  rfl: 0x0000000000000206  cr2: 0x00007fffa0f18128

     

    Logical CPU:     0

    Error Code:      0x02000148

    Trap Number:     133

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 7, 2017

    Perhaps a Mac user can read the dump a see something.

    gener7  can you help here

    JJMack
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