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jmsoostyle
Participating Frequently
December 25, 2016
Question

Photoshop CC 2017 crashing at start (display driver problme)

  • December 25, 2016
  • 3 replies
  • 583 views

Greetings, I've used photoshop with no

I've used photoshop with no problems for a very long time using a Nvidia GTX 980 latest driver with Win 10 latest driver however I guess since CC 2017 came out I get this error, I've followed all the troubleshooting guides read the forum but It still does not work, any help?

Kind Regards Jivan

    This topic has been closed for replies.

    3 replies

    J
    jmsoostyleAuthor
    Participating Frequently
    December 28, 2016

    Thanks the assistance I will be try to install old driver and highlight the event, as soon I have some free timw from work.

    Keep you post

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 26, 2016

    I have had the problem and it was a Nvidia driver problem with one of the Windows 10 preview version and Nvidia Quadro 4000 device drivers I installed. The combination caused Photoshop to generate the message.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 25, 2016

    You can download amd install new and old devices driver for your Nvidia GTX 980.  If you have install the latest driver try installing and older one.  If you do not have the  lates 12/14/2016 driver try installing that one

    Version:376.33  WHQL
    Release Date:2016.12.14
    Operating System:Windows 10 64-bit
    Language:English (US)
    File Size:375.14 MB

    Download NVIDIA, GeForce, Quadro, and Tesla Drivers

    JJMack
      J
      jmsoostyleAuthor
      Participating Frequently
      December 26, 2016

      Thanks, the fact is that I was running old versions of my GPU driver than I updated following the issue and the problem persisted. So far Win, Nvidea and photoshop are running up to date, also I tried to install Photoshop cc2016 and the problem appeared there too and it always runned fine.

      Photoshop on my surface works just fine.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      December 26, 2016

      Have you tried ant of the older Nvidia drivers? I Have a quadro 4000 avd anr useinf version 375.63.  Thy that version for yoy GTX

      https://forums.adobe.com/search.jspa?sort=updatedDesc&place=%2Fplaces%2F1413024&q=GTX+980+Driver

      JJMack
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