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kmansfield
kmansfield
Participating Frequently
August 16, 2017
Question

Photoshop CC (2017) crashing when attempting to open JPG

  • August 16, 2017
  • 12 replies
  • 12040 views

I used Photoshop earlier this morning just fine to open and tweak a PSD file. More recently I tried to open a JPG to create a new graphic and Photoshop crashed.

I thought there might be something wrong with the file, so I tried to open another file. It crashed.

I thought maybe there might be something wrong with the drive, so I tried to open a photo from my desktop. It crashed.

I restarted my computer and launched Photoshop and opened the file that I had successfully edited this morning. Worked fine. Hopeful, I tried to open the JPG again – crash!

So I opened another PSD file. Worked fine. I opened a PNG file. Worked fine. I opened a BMP file. Worked fine. Tried another JPG. Crash. So then I opened a PSD file and tried to place (embed) a JPG. Crash.

Needless to say, not being able to do anything with JPGs is kind of defeating the purpose. It's certainly defeating me. Anyone else having issues?

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    12 replies

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    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    August 17, 2017

    Another thing to do to try find the cause - open a file that does work, then save that as a JPG. Close Photoshop, then start it again and see if you can open the saved JPG. Let us know what happens.

    kmansfield
    kmansfieldAuthor
    Participating Frequently
    August 17, 2017

    I just opened a PNG file and saved it as a JPG. It will not currently allow me to save as a JPG, except "as a copy" which is unfortunate because I was hoping to see what would happen if the file was already open. When I tried to open the JPG file I just saved, it crashed.

    Also, I uninstalled and reinstalled Photoshop yesterday afternoon. Didn't make any difference.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    August 17, 2017

    Photoshop saves a copy if the file format chosen doesn't support some component of the open file. For example, if your PNG had a transparency this could not be saved in a JPG. If you flatten your image, you'd then likely to save it as a JPG.

    On the JPG crashing, issue, here's a suggestion given to others with Photoshop crashing problems:

    1. Open Photoshop and select edit>preferences>performance. Then uncheck the graphic  processor.

    2. Close Photoshop and relaunch and open a JPG to see if it still crashes.

    3. If the above step works, go the graphic card manufacturer's website and install the latest drivers from there. Restart the machine and launch Photoshop and check the graphic processor option.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 16, 2017

    Is it a particular jpg file or will any jpg file crash your Photoshop. Post the details your system recorder into the Photoshop stopped working crash.

    JJMack
    kmansfield
    kmansfieldAuthor
    Participating Frequently
    August 17, 2017

    All JPGs.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 17, 2017

    Post the details in the crash report for Photoshop stopped working.

    JJMack
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