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hjsmuc
Participant
February 1, 2017
Answered

Photoshop CC 2017 CTD faulting module asproxy.dll

  • February 1, 2017
  • 1 reply
  • 356 views

I downloaded the latest PS 2017 trial. It crashes on start with asproxy.dll identified as the faulting module. asproxy.dll belongs to my VPN service and cannot be renamed or moved. The VPN application runs fine. This is on Win10, all latest updates and drivers.

Only way to make PS work is to uninstall the VPN app which is not a solution.

Wanted to subscribe but this is a deal breaker.

Any suggestions?

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi hjsmuc,

    Could you please try creating a new admin account and let us know if Photoshop works fine in the new admin account?

    Regards,

    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    March 7, 2017

    Hi hjsmuc,

    Could you please try creating a new admin account and let us know if Photoshop works fine in the new admin account?

    Regards,

    Sahil

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