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Answered

Photoshop CC 2017 Freezes When Starting New File

Forum|Forum|8 years ago
July 22, 2017
3 replies
1525 views

Photoshop freezes when I try to start a new file/project... Nothing happens at all, I have to force quit the application with task manager. Can anybody help? I'm on Windows 10.

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Correct answer jbm007

Check to see if your graphic card is supported.

Photoshop graphics processor (GPU) card FAQ

Barb Binder

Community Expert

I just saw this on the InDesign forum, and the OP solved it by resetting preferences. Give it a try, and please come back and let us know.

~Barb at Rocky Mountain Training

noahj65444814Author

Participant

I got on Photoshop and this appeared:

I don't know how this appeared, but it works now. I am not sure if you have the correct answer because I didn't get around to trying that.

F

Francesco Della Peruta

Community Expert

probably you have a problem with your graphic card driver or GPU acceleration. Please Try to check or update the driver

jbm007

Community Expert

R-click the PS icon and try "running as administrator"

noahj65444814Author

Participant

Running photoshop as administrator did not work.

JJMack

Community Expert

Does the task manager show that Photoshop is active or not responding?

JJMack

noahj65444814Author

Participant

It does say that Photoshop is not responding in the task manager.

JJMack

Community Expert

Is Photoshop using CPU cycle or just haung not responding to anything. Is windows, Photoshop and your device drivers up to date?

JJMack

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