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pscc2017
pscc2017
Participant
December 20, 2016
Answered

photoshop CC 2017 problem: select and mask does not work

  • December 20, 2016
  • 1 reply
  • 2210 views

Hi, I have windows 10 and the Photoshop CC 2017 version installed. When I use "select and mask" tool, the program always show an error message: "this tool cannot be used because the disk error".

I have  searched and tried almost all solutions shown in the Forum for the similar errors occurred in the PS older version, but none works so far for the PS CC 2017 version.  I have uninstalled and installed PS; I have changed the folder name and reset the preference file, nothing worked.

Please help! I have spent so much time, and really need to solve this bug!

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, glad to see that you are set for the moment, but I would recommend trying to update your display drivers, so that you would be able to use the graphic card acceleration, that is so useful in many cases...

1 reply

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
December 20, 2016

Hello, this tool makes use of the graphic card, did you check this discussion: https://forums.adobe.com/message/9119905#9119905

Could you post the contents of help>system info to check if the drivers, photoshop, etc, are up to date?

    pscc2017
    pscc2017Author
    Participant
    December 22, 2016

    Thanks for your help and link. The discussion you linked does solve my issue. To help others in future, I summarize solution below:

    The final solution provided by smurphy2342 works for me:

    1. Preferences > Performance,

    2. under "Use Graphics Processor" section, click "advanced setting";

    3. unselect ""Use OpenCL" option.

    Note, do not unselect the "Use Graphics Processor".

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    December 22, 2016

    Hello, glad to see that you are set for the moment, but I would recommend trying to update your display drivers, so that you would be able to use the graphic card acceleration, that is so useful in many cases...

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