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victoriaw17454622
Participant
January 7, 2018
Answered

Photoshop CC 2017 Stuck on Loading Screen- Reading Preferences

  • January 7, 2018
  • 2 replies
  • 12534 views

I went to the forums first when this happened, and tried everything I saw mentioned, IE clearing plugins (I had none so,) reset the computer several times, tried moving the ps cc folder to the desktop and loading from there, everything still stuck. I thought it might be a font I downloaded so I deleted that, no luck. Plugged in my g13 which i use as a shortcut box for PS, nope. Right now. I'm reinstalling from the cc app loader thing. I have no idea wat it might be at this point, because I don't see where the corrupted file may be.

I recently got a new gpu, and maybe it is that? I have no idea. Haven't seen much on that causing pref corruptions

iI'm on a computer from 2015 that runs Windows 10,

this is the gpu I got http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

i7 processor and i have a 2 tb hard drive and 11.2 gb of ram still available. not sure if any of that info helps, but i see stuff like that asked often so i thought might as well post it.

    This topic has been closed for replies.
    Correct answer davescm

    Hi

    If your preference files have become unreadable , you could try this :

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. If you tiome it right you will see a dialogue to delete the current settings. New preferences files are created when you start Photoshop.

    Dave

    2 replies

    Ben-Gee
    Ben-Gee
    Inspiring
    March 15, 2022

    If your photoshop welcome screen is stuck and you can't see new files or images opened:

    Disable your graphics card link to photoshop - it is no longer supported:

    Settings -> performance - checkbox disable "use graphics processor"
    Camera-raw -> Performance -> Use Graphics Processor "OFF"

    Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    January 7, 2018

    Hi

    If your preference files have become unreadable , you could try this :

    Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. If you tiome it right you will see a dialogue to delete the current settings. New preferences files are created when you start Photoshop.

    Dave

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