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December 25, 2016
Question

photoshop cc 2017 windows 10

  • December 25, 2016
  • 2 replies
  • 379 views

hello

I have just download the las version off photoshop cc 2017, wen photoshop start afther 5 seconds the application stop and windows close the programme, i dont know way.

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    2 replies

    gener7
    Community Expert
    Community Expert
    December 26, 2016

    Posting the Crash log might help if the driver update does not solve it. Lately many CC 2017 crashes are due to a Lavasoft .dll

    Here's how to do this.

    What you want to do is to get into the Windows Event Viewer.  On a modern system you can hit Start then type event log into the search box, then when View event logs comes up, click it.

    A Photoshop crash will be in the Windows Logs - Application section as an Application Error.

    You'll want to copy the textual description, which should include the Faulting module, and paste it here.  Usually the Faulting module tells us what part of your system is failing.

    John T Smith
    Community Expert
    Community Expert
    December 25, 2016

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version