Photoshop CC 2018 Brushes goen after every restart

Question

I recently purchased the photography package and installed the apps I wanted. I installed a few (150 to 200) brushes (.abr) I found around the internet into photoshop and used them without issue. When I closed and restarted photoshop they were gone.

I added fewer (around 50) and they were still there after a restart, so I thought there may be a limit to what it will save. I slowly added a few more, restarted, added a few more, restarted, until they disappeared again. I then repeated this and found the amount added before they would no longer be there was random and not a specific number.

I added them in batches to see if it was maybe a specific .abr file causing the problem. This didn't appear to be the case.

I have reset the preferences, reinstalled the app, tried many different brushes/combinations, imported brushes in preset manager, Imported from Program File, imported from Users/Apps..../Brushes, stored them in other locations and tried, dragged them in to the app manually, but if there are too many added they wont save.

They are all still listed if i click the 'three lines' menu on the brushes tab, and I can add them back one at a time, but too many and they will be gone on restart.

I have now created 4 groups (A to F,G to L etc) and dropped the brushes in to these, saved the groups, and created an action to load them every time I open Photoshop. Not ideal, it takes ages to load, and I'm sure it cant be right?!?

I read that its possible to add thousands of brushes, and I have literally a couple of hundred. Is this normal, or am I missing something?

I believe it may be an limitation Photoshop that I cant seem to find a reference to as it happens exactly the same on 2 different computers (same account log in though). I am using Windows 10 on both.

Thanks for any pointers, even if its pointing out something obvious I just cannot see.

Jason

c.pfaffenbichler · Accepted Answer

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Recently there was a thread in which the original poster had the apparently same problem with over 2GB of brushes and could resolve it by cutting down to about 1.7GB (if I remember correctly).

What are the four abr-files’ sizes now?

Kalynn Crist · Answer

I just wanted to chime in and say I had this issue recently and contacted Adobe support, the person took control of my PC and found out that I didn't have admin privledges on my own PC for some reason, she was able to fix that, and I haven't had the problem since. She said about my user needed to have admin privledges for Adobe to save information like that. Hope that helps someone else.

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