Hi. First time in these forums as I cannot find anyway to contact Adobe Support staff...A couple of days ago I finally upgraded my workstation from Windows 7 to Windows 10. Everything worked better than expected but one of the pieces I really did not imagine could bring me problems: Photoshop CC. It opens but freezes and after a few seconds simply closes. In the first time it presented a window asking for permission to send a log to Adobe (I allowed), the follow try outs it never offered to send the log again. It just closes and bye!I looked in the internet for possible solutions, including these forums, but I never found exactly a request like my problem, but I got some ideas and I tried but I failed miserably to put PS workingI uninstalled and reinstalled the app a few times, just in case. It didn't workInterestingly, if I choose from Adobe Creative Cloud app to install an older version, as Photoshop CC 2017, it works as expected! The previously installed Photoshop CS5 also works without problemsBridge CC looks is working as expected although I did not made extensive testsI do not use LRWindows and drivers are up to datedFYI I am running with a GeForce GTX 780, driver v399.07I really will appreciate if anyone can cast some light to solve that problem. Thanks in advance!

Inspiring

Answered

Photoshop CC 2018 crashes in Windows 10

Forum|Forum|7 years ago
September 9, 2018
2 replies
2332 views

Hi. First time in these forums as I cannot find anyway to contact Adobe Support staff...

A couple of days ago I finally upgraded my workstation from Windows 7 to Windows 10. Everything worked better than expected but one of the pieces I really did not imagine could bring me problems: Photoshop CC. It opens but freezes and after a few seconds simply closes. In the first time it presented a window asking for permission to send a log to Adobe (I allowed), the follow try outs it never offered to send the log again. It just closes and bye!

I looked in the internet for possible solutions, including these forums, but I never found exactly a request like my problem, but I got some ideas and I tried but I failed miserably to put PS working
I uninstalled and reinstalled the app a few times, just in case. It didn't work
Interestingly, if I choose from Adobe Creative Cloud app to install an older version, as Photoshop CC 2017, it works as expected! The previously installed Photoshop CS5 also works without problems
Bridge CC looks is working as expected although I did not made extensive tests
I do not use LR
Windows and drivers are up to dated
FYI I am running with a GeForce GTX 780, driver v399.07

I really will appreciate if anyone can cast some light to solve that problem. Thanks in advance!

photoshop crash 2018

This topic has been closed for replies.

Correct answer OCristo

I got support from NVidia a few days ago and everything is working now. I am posting this as a follow up info as it can be useful for someone in the future...

Nvidia GeForce GTX 780 controls my Dell 4k Adobe RGB (1998) monitor. They suggested me to go to NVidia Control Panel -> Manage 3D Settings -> Program Settings, select Adobe Photoshop and change a few parameters:

Power Management Mode - prefer maximum performance
Threaded Optimization - off
Triple Buffering - off
Vertical Sync - off
Maximum pre rendered frames - 3

And after to upgrade Photoshop to the current version, it started to work!

I hope that information can eventually helps someone in the future.

All the best,

OCristoAuthorCorrect answer

Inspiring

I got support from NVidia a few days ago and everything is working now. I am posting this as a follow up info as it can be useful for someone in the future...

Power Management Mode - prefer maximum performance
Threaded Optimization - off
Triple Buffering - off
Vertical Sync - off
Maximum pre rendered frames - 3

And after to upgrade Photoshop to the current version, it started to work!

I hope that information can eventually helps someone in the future.

All the best,

JJMack

Community Expert

You need to provide more information. Use view Reliability History see if there are and Photoshop Stopped working events and post details here. Or you need to see if you can get the Adobe crash again. So you can view and post here the details being sent to Adobe copy and paste that info here. Delete you user ID cc 2018 application Preferences first thing they are not reset when you reinstall Photoshop. If the were corrupted they are still corrupt.

JJMack

OCristoAuthor

Inspiring

Thank you for you answers and hints.

Going to reliability history there was nothing obviously related to Photoshop except perhaps two events involving Wacon Tablet. I uninstall Wacon stuff as I do not use it for eons (but Photoshop continues crashing)
I cannot get the screen from Adobe crashing from my regular user but I run the app "as an Administrator" and I got the creen I imagine with the same contents than I got previously (please see forward in italic)
Sorry, I have no idea how to "Delete you user ID cc 2018 application Preferences"

__________________________________________________

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<time year="2018" month="9" day="9" hour="20" minute="35" second="21"/>
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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

JJMack

Community Expert

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6"

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF92A3965A0">

<binaryImage start="0x00007FF92A820000" end="0x00007FF92B33A000" path="adobe\svml_dispmd.dll"/>

My 19.1.6 only ramdomly crashes and not in that module. On my system I see four in CC 2018

none of those four are 11640832 bytes long like your dump shows. We both seem to be one the same OS version

JJMack

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