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Allanv2010
Allanv2010
Participating Frequently
January 24, 2018
Answered

Photoshop CC 2018 Crashing after pen tool use

  • January 24, 2018
  • 14 replies
  • 17128 views

I've been working on a project all day that requires heavy use of the pen tool and shapes made from the pen tool.  After I make a few shapes with the pen tool my program crashes.. I'm talking about alllllllll day long.  I've uninstalled and reinstalled but the problem still persists.  I have a copy of the crash log, but it is quiet long.. here is the beginning, if more of the report is needed please let me know.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">

<time year="2018" month="1" day="24" hour="15" minute="10" second="18"/>

<user guid="0b555226-db0f-42e9-8c95-388a07e34d6a"/>

<system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16056" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000007FEBF3E65A0">

<backtrace crashedThread="0">

<thread index="0">

Thanks for any suggestions or help you can offer!

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Not a problem these things happen,  I'm just glad you guys have figured out what the problem is. Photoshop is still my favourite piece of software to do my designs on by a country mile.


    Hi All,

    Please update Photoshop to 19.1.1 version which includes the fix for "Photoshop CC 2018 crashes while using Pen/Magnetic Lasso Tool.

    Fixed issues in Adobe Photoshop CC

    To update Photoshop CC to 19.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC.

    Regards,

    Mohit

    14 replies

    ジ
    ジョルダーノ
    Inspiring
    December 15, 2018

    Me too, windows 7 and version 19.1.7, it's like I'm sending about 4-5 crash reports everyday...

    It's happening too many times..sometimes Photoshop crashes and sometimes the path lines change from blue to grey color and all the "enhancements" (like smooth image-scrolling) are disabled.

    Really really annoying.

    S
    Sedis-O
    Participating Frequently
    September 12, 2018

    I am having a similar issue when using the pen tool with 19.1.6.5940 in Windows 7

    After using the pen tool for a while, the image periodically jumps as if I have knocked the hand tool, but the path remains in the same place. I image then jumps back when the next action is performed. I am then able to save the image as normal, but Photoshop normally crashes when I close the image.

    If I am able to close the image without Photoshop crashing, the issue remains with the next image I open, unless I close and restart Photoshop, which then functions normally until I use the pen tool for a length of time, when it resurfaces. 

    mauricep59525993
    mauricep59525993
    Participant
    May 15, 2018

    Hi,

    I am using Win 10 and the problem is still there even with the update to 19.1.4

    The problem is, that Photoshop is not always freezing or crashes, but sometimes the Pen Tool lines change from blue to grey color, and animated zoom in and out stop working, which is also annoying. Then to have it work again I need to close Photoshop and open it again. But the same thing happens 20 mins later.

    Will it be fixed? Or I need to go back to Photoshop 19.0 for good?

    Regards

    mauricep59525993
    mauricep59525993
    Participant
    May 16, 2018

    Now the same thing happened when I am using PS 19.0

    Does anybody have the same problem with version 19.0 ?

    kpolus
    kpolus
    Participating Frequently
    February 9, 2018

    Hi,

    I'm also a crash receiver.

    I rarely use any pen or lasso tool - my crashes are all about text paragraph editing, artboard resizing or doing such extreme things like selecting a layer. No caps lock. I cannot repeat any crash intentionally, those are just a part of a surprise plan, I guess.

    Many crashes a day, all of which started with the latest upgrade. As well as my teeth grinding.

    I'm sending crash reports every time, hoping, that this will help.

    Windows 10, a wide selection of hardware, with only one thing in common - some kind of geforce (1080 and 1070). Crashes everytime - like an unwanted guest on your couch.

    I'll be waiting for an update here - I can see there are some people who care. That's hopeful.

    P
    Adobe Employee
    psteamscribe
    Adobe Employee
    February 9, 2018

    Folks:

    I just wanted to follow up with you all...

    We've reproduced the Pen tool crashes you're experiencing here. We have two different fixes that we've been testing for days. They will be coming in our next update. I'm not at liberty to tell you when exactly that will be, but please bear with us. Relief is coming, sooner rather than later.

    Please believe me when I say that we feel your pain and we're working hard to fix everything we possibly can. The reality is that Photoshop is an immensely complicated application, and sometimes things break, despite our best efforts. In this particular case, the addition of a single line of code (out of MILLIONS) in an attempt to fix a DIFFERENT bug caused the crashes you've been seeing.

    If you haven't already gone back to Photoshop 19.0, a relatively simple workaround in Photoshop 19.1 is to NOT close your paths and shapes using the Enter key. If you close the path manually, you should be okay. In all my testing here, that has never been a problem for me.

    So, to sum up... Please be patient for just a little while longer. Fixes are on the way. Thanks for all your feedback on this thread. It's really made a difference.

    Eric Floch

    Photoshop Quality Engineer

      A
      angelicas80690921
      Participant
      February 12, 2018

      Hi,

      I'm having the same problem! But it is happening on both version of Photoshop cc2018, on Windows 10, Wacom tablet.

      I use the pen tool to make a selection, and it changes the color from blue to black, a very thin line, i expand, contract and fill my selection, after that it crashes! The same thing happens to a few colleagues.

      Sometimes it just crashing randomly, without using the pen tool.

      If you can fix it, i'll be forever in your debt!

      The crash report:

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">

      <time year="2018" month="2" day="12" hour="12" minute="58" second="6"/>

      <user guid="a96e026b-c785-4886-818a-536a5a9f75ea"/>

      <system platform="Windows 10 Enterprise" osversion="10.0" osbuild="15063" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16290" machine="Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3592 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000000005F0D223A">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x000000005F0D223A" symbolname="unknown"/>

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      <dumpType>

      Mini

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      </crash>

      </crashreport>

      Z
      zeldaplaer
      Participant
      February 4, 2018

      Just to say I too am having an issue with the pen tool. I switch from Path to Shape. I use it for one straight line, and it's good, it's when I go to add the second straight line that it freezes then crashes. I have it set to send in error reports. Hopefully that helps.

      Brand new computer, it came with Windows 10 Home but I just upgraded to Windows 10 Pro.

      I'm not sure which came first, my upgrade to pro or your Photoshop update to 19.1, both were about the same time....not sure if that even matters.

      I went back to Photoshop 19.0 and it is working fine now.

      D
      davidw55972125
      Participant
      February 4, 2018

      I've been having this crashing problem for a few days and could not for the life of me figure out what was wrong.  I had noticed lately it seemed to happen after using the regular pen tool, then going to direct selection and moving the anchor points to reshape.  Pressing enter would crash it.  I have an error report saved if you need it.  I have not been using the precise cursor.  I'm so glad I found this thread.  I will go back to 19.0 until I hear that there is a good update.  It has been so frustrating.

        Jonny Shaw
        Jonny Shaw
        Known Participant
        February 3, 2018

        I have the same problem.  Every version of CC since 2016 for me has been more and more unstable.  After updating I now have both this as a constant crash - and also a welcome screen that disappears every nth time I open photoshop - this also stops the workspaces from opening.  Paranoid that it was an issue with my PC I have actually just spent all day today reformatting my system with a fresh install but the errors still occur.  Hugely disappointing.  Seriously considering cancelling my CC subscription and moving to alternatives right now

        Jonny Shaw
        Jonny Shaw
        Known Participant
        February 3, 2018

        Just to be of more use the steps to reproduce for me, are new document, switch to pen curvature tool, create a shape, after the last vertex connection, hitting enter on the keyboard causes the crash

        Jonny Shaw
        Jonny Shaw
        Known Participant
        February 3, 2018

        problem captured here Adobe Photoshop CC 2018 19.1 (Pen tool crashing) - YouTube

        michaelm69906339
        michaelm69906339
        Participant
        January 30, 2018

        For what it's worth, I'm having the same problem and it came up about the same time as everyone else.  Occurs when I use the pen tool AND when I try to manipulate the nodes on a line with the Direct Selection Tool.

        Also, Photoshop 19.1 is running slower that normal.  For example, when I try to resize an object it hangs for a few seconds and when I hit < CTRL + 0 > to "fit to screen," the image disappears for a few seconds, then comes back fitted to screen.

        Crash report below.  Windows 10.

        <?xml version="1.0"?>

        <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

        <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.0" build="20180116.r.238">

        <time year="2018" month="1" day="30" hour="9" minute="54" second="41"/>

        <user guid="a0d1aabb-4ab7-4e11-b427-cef18a6e24a4"/>

        <system platform="Windows 10 Pro" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32667" machine="Intel(R) Core(TM) i7-6920HQ CPU @ 2.90GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2904 MHz"/>

        <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD7CC00498">

        <backtrace crashedThread="0">

        <thread index="0">

        <stackStatement index="0" address="0x00007FFD7CC00498" symbolname="PluginMain"/>

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        <dumpType>

        Mini

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        </crashreport>

        P
        Adobe Employee
        psteamscribe
        Adobe Employee
        January 30, 2018

        Folks:

        So I was finally able to reproduce the crash in house, via Joe's steps above, with ONE additional step. These crashes seem to be at least tangentially related to another bug we've been working on -- which one of the posters actually mentioned above -- a crash with the magnetic lasso tool. The operative factor with both bugs seems to be having Precise Cursor turned ON.

        So let me ask you all... Are you all working with Precise Cursor turned ON -- either via Preferences (Prefs > Cursors > Precise setting for Painting and/or Other Cursors) or by simply keeping Caps Lock ON -- so the cursor appears as a crosshair?

        This was the factor that got me crashing. Shame on me for not thinking of it earlier, but there you go. I would assume, given that many of you are working with paths and shapes on a very regular basis, that it's probably the case for all of you that you have this turned on.

        If so, good news... We know what the problem is, we have a solid fix that should be coming out in a future release of Photoshop, and there's an easy workaround -- simply turn Precise Cursor OFF -- either via Preferences or by setting Caps Lock to OFF. If Precise Cursor is essential to your workflow, you should certainly go back to/continue to use Photoshop 19.0 for the time being (to go back to a previous version, please see the steps I posted in the thread above).

        If you're NOT using Precise Cursor, please speak up and let me know on this thread. If there's something else going on here, we definitely want to figure out what's going on. But for me, that was absolutely the trigger cause of the crashes I was able to reproduce. WIthout Precise Cursor/Caps Lock ON, I could work all day with paths and shapes without crashing.

        Thanks so much for all of your help. Please do let me know if you turn off Precise Cursor and are still crashing.

        Eric Floch

        Photoshop Quality Engineer

        jbm007
        Community Expert
        jbm007Community Expert
        Community Expert
        January 30, 2018

        Neither one of those selection options effects my system .

        No crashes, and I have tried every tool in PS

        There has to be some other correlation else causing it.

        Windows Creator x64 OS

        G
        graphicshampeng
        Participant
        January 30, 2018

        Same problem here. I guess I will be using an old version for a while.

        C
        ChrLdx
        Participant
        January 30, 2018

        I ran into this same problem and wrestled with it and wasted quite a few hours tonight

        The pen tool and line tool both seemed to cause a crash consistenty, the pen tool always crashed after stroking a path with the brush selected. the canvas was 5000 w x 3000 h and 300 Dpi and I was zoomed in somewhat. I probably sent in about 8 crash reports.

        I have a reasonably powerful computer, win10, 4core 4.1 ghz cpu, gtx 960 4gb, 16gb ram and I was running ps off an ssd.

        I tried fiddling with photoshop settings and tried everything on the optimization page, tried plain old reset pc, upgraded graphics card drivers, reset preferences, nothing would make it stop, I think something between windows and the most recent update is making things unstable.

        I have since gone back to version 19.0 and things seem stable so far so that seems to be a solid workaround for now

        Show more replies
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