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danielm93566431
Participant
April 4, 2018
Answered

Photoshop CC 2018, "freeze Crash" on Selection Tool/Lasso Tool

  • April 4, 2018
  • 2 replies
  • 2150 views

Hi Adobe,

Before my computer started lagging with photoshop CC (see my other post Photoshop CC 2018 unusably slow, brush lagging, Windows 10 ), it had and still has a crash when I am trying to select things. This crash occurs both before the latest patch and after.

When I use any of the lasso tools to make a selection the program has a tendency to freeze if I click too quickly, and it never recovers. I've waited about 15 minutes and it remained frozen all that time. Not the computer, just photoshop. It's happened to me 6-8 times so far and always happens with the lasso tool/polygonal lasso tool which are what I use. Haven't tried the magnet.

I've learned to always save before using the lasso tool and expect it to crash. To recover I control+alt+delete and close the app.

Any help?

This topic has been closed for replies.
Correct answer danielm93566431

It appears to have been due to my AMD graphics card using a very old version. Updating it seems to have solved the issue.

2 replies

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judyl50412176
Participating Frequently
October 30, 2019

I am having the same issue...  However, my computer uses Intel graphics card (on Windows 10), not AMD.

 

The 'frozen' issue has caused me to restart my Photoshop (2019) several times just to work on a small task.  Is there anyting we can do to resolve this ASAP?  

Mike May Art
Mike May Art
Participating Frequently
January 23, 2020

Is anything happening on this? It's REALLY holding me up on my tasks at work!

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danielm93566431AuthorCorrect answer
Participant
April 5, 2018

It appears to have been due to my AMD graphics card using a very old version. Updating it seems to have solved the issue.

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