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Gigantoad
Inspiring
November 11, 2017
Answered

Photoshop CC 2018 loses GPU acceleration after sleep

  • November 11, 2017
  • 7 replies
  • 3216 views

Photoshop CC 2018 loses GPU acceleration after sleep. Is this a known issue or some setting? 100% reproducible here.

  1. Zoom in/out, nice and fluid, GPU acceleration working
  2. Put computer to sleep
  3. Wake computer up
  4. Zoom in/out, zoom now causing a marquee, dragging slow etc.
  5. Restart Photoshop
  6. Back to 1
This topic has been closed for replies.
Correct answer Gigantoad

Seems resolved in latest update. And/or latest NVidia driver, don't know which, but would guess the former.

7 replies

V
Vit Kovalcik
Known Participant
November 20, 2017

The same thing is happening to me. The latest Photoshop and also the latest non-beta NVidia drivers (388.31 from Novomber 15th). Seems the devil is hidden somewhere else than just having the latest SW. The bug started to appear about a week ago. Never happened before and I am using Photoshop daily for years.

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GigantoadAuthor
Inspiring
November 20, 2017

Oh? Wow that's really weird. I'll keep monitoring on my end, maybe the issue will come back as well.

G
GigantoadAuthorCorrect answer
Inspiring
November 18, 2017

Seems resolved in latest update. And/or latest NVidia driver, don't know which, but would guess the former.

I
Ickwit
Participant
November 29, 2017

No, it is not resolved.  Running a Radeon 370x win 10 machine and Ihave this issue!

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GigantoadAuthor
Inspiring
November 13, 2017

So, do I log this as a bug somewhere? Is this even the right place to get support from Adobe or is this community only?

xaci_68
xaci_68
Inspiring
November 11, 2017

Just tried the process as per your list and I cannot replicate the error.

Can you try to disable the GPU, restart PS and enable it again?

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GigantoadAuthor
Inspiring
November 11, 2017

Done. Everything normal, no gpu acceleration after restart. After enabling it again and restarting 3d acceleration is back. Go to sleep, wake up, it's gone again.

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GigantoadAuthor
Inspiring
November 11, 2017

So I've also just tried in CC 2017 and there is no such issue. I think we can agree it's a CC 2018 thing.

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    November 11, 2017

    If you are using Windows 10 or 8.1, you could try turning off Hibernation.  It will save you a bunch of drive space, and stop the issues that often arrise after a system wakes after Hibernation.

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    GigantoadAuthor
    Inspiring
    November 11, 2017

    Hibernation is turned off. Sorry I thought that was clear when I wrote sleep.

    Mylenium
    Mylenium
    Legend
    November 11, 2017

    Without actual system info nobody can tell you anything. More than anything else this has to do with your drivers and your energy saving settings, not so much Photoshop, though arguably it could behave more intelligently.

    Mylenium

    G
    GigantoadAuthor
    Inspiring
    November 11, 2017

    Only Photoshop loses GPU acceleration. I use other stuff like Mari that works just fine after waking up. All latest drivers, i7 4770k, 32gb ram, 1080 Ti. Windows 10 Pro 64bit.

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