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markus franzm18300534
Participant
November 17, 2017
Question

Photoshop CC 2018 not starting

  • November 17, 2017
  • 2 replies
  • 1180 views

Photshop CC 2018 does not Start anymore.

Windows 10

Here the error report:

Programm Photoshop.exe, Version 19.0.1.29687 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.

Prozess-ID: 29ac

Startzeit: 01d35f94f5a43553

Beendigungszeit: 12

Anwendungspfad: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Berichts-ID: ab8ae679-3c1f-48d5-b538-5852c9555bf1

Vollständiger Name des fehlerhaften Pakets:

Auf das fehlerhafte Paket bezogene Anwendungs-ID:

I deinstalled and installed Photoshop again. That didn´t solve the problem.

Startscreen stops at "Menues are initialised".

Thank you for any help.

Ingo Lacheiner

This topic has been closed for replies.

2 replies

Kristian Gabriel
Kristian Gabriel
Participating Frequently
June 10, 2018

When you reinstalled, did you use he Creative Cloud Cleaner Tool? It has been known to fix a lot of stubborn problems. It is far superior to a standard install because it "deep roots" when it uninstalls. Use the Creative Cloud Cleaner Tool to solve installation problems

kitl35292672
kitl35292672
Participant
June 10, 2018

Thank you for the suggestion.  I tried the tool this morning but still the same result.  Photoshop locks up while loading.  on the splash screen it says "Initializing Menus" and that is right when it locks up.

Kristian Gabriel
Kristian Gabriel
Participating Frequently
June 10, 2018

Usually when it locks up during the splash screen it means that one of the elements it is trying to load at the beginning is corrupt or incompatible. This could be elements it shares with other installed apps as well. Here are some things to try:

OTHER ADOBE APPS: If you have other Adobe apps, re-install those as well with the Cleaner Tool. Also, if you have other versions of Photoshop on your system--this can sometimes present issues.

CHECK VIDEO CARD DRIVERS: Make sure your video drivers are up to date. Corrupted video card drives is a big factor in file creation and loading applications.

WORST CASE SCENARIO: Wipe out and reinstall your entire operating system and load Adobe Photoshop first. If it works well--there is probably conflict with another software and/or corrupted file formats/codecs on your system.

Good luck!

kitl35292672
kitl35292672
Participant
June 10, 2018

I am having the same issue.  Did you ever get this resolved?  I have a AMD Ryzen 5 1600 with a AMD Vega 64 GPU.  If I remove the AMD drivers Photoshop starts right up.  But as soon as I reload the drivers Photoshop wont start any more.  It is extremely frustrating since the card works everywhere else.

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