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rosariag4127847
rosariag4127847
Participant
November 27, 2017
Answered

Photoshop CC 2018 Startup Crash

  • November 27, 2017
  • 3 replies
  • 3068 views

Hi,

i'm having problem with Photoshop CC 2018. I'de installed Illustrator CC 2018 and Premiere Pro 2018 and they run with no problem. Photoshop crash on startup while is loading menu on sartup session. My PC is ok, i've installed windows and drivers just before Adobe softwares.
My PC config is:
Windows 10 Home

Intel Core i5 7500
16GB Ram ddr4 2133
SSD 275GB Crucial MX300

AMD Radeon 460

Thanks for helping me.

This topic has been closed for replies.
Correct answer JJMack

It look like the Bridge and indesign are crashing in your Nvidia Device driver for you display adapter.  Go to their web site download and install the latest driver they have for your display adapter. Photoshop is trying to use a system service and its crashing most likely Photoshop is trying to display something so again your display driver is most likely where the problem is.

3 replies

GatunCZ
GatunCZ
Participant
November 28, 2017

Photoshop crashes on startup:

Here is my fix.

I have three monitors, two on a video card, one on onboard video, all are DVI.

After disabling the onboard video (my third monitor) Photoshop started just fine.

Seems like Photoshop doesn't like having two video cards at the same time.

Fix idea came from this poster:

Photoshop CC 2017.1.1 Loading/Open Bug issue with AMD/IntelHD Multiscreen | Photoshop Family Customer Community

    A
    abaghino
    Participating Frequently
    November 28, 2017

    As JJMack said, it was a video driver problem. I've solved with Dell Certified drivers. Many thanks!

    Driver Dell certificati per workstation Dell Precision | Dell ITALIA

    JJMack
    Community Expert
    JJMackCommunity ExpertCorrect answer
    Community Expert
    November 27, 2017

    It look like the Bridge and indesign are crashing in your Nvidia Device driver for you display adapter.  Go to their web site download and install the latest driver they have for your display adapter. Photoshop is trying to use a system service and its crashing most likely Photoshop is trying to display something so again your display driver is most likely where the problem is.

    JJMack
    A
    abaghino
    Participating Frequently
    November 27, 2017

    Many many thanks, master JJMack! Have a nice day.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 27, 2017

    There should be a crash report.   If you use Windows please use the Windows reliability history viewer find your Photoshop crashes and look at their details. Post them here.

    JJMack
    A
    abaghino
    Participating Frequently
    November 27, 2017

    Hi JJMack. Thanks!

    Firma del problema

    Nome evento problema: APPCRASH

    Nome applicazione: Photoshop.exe

    Versione applicazione: 19.0.1.29687

    Timestamp applicazione: 59fc1d5f

    Nome modulo con errori: KERNELBASE.dll

    Versione modulo con errori: 10.0.16299.15

    Timestamp modulo con errori: 4736733c

    Codice eccezione: c000041d

    Offset eccezione: 0000000000013fb8

    Versione SO: 10.0.16299.2.0.0.256.48

    ID impostazioni locali: 1040

    Informazioni aggiuntive 1: 1aec

    Ulteriori informazioni 2: 1aecb0c2feca376fdf4f64078c490839

    Ulteriori informazioni 3: 2752

    Ulteriori informazioni 4: 27521e982474f7fc93c4256d7b5c3c8d

    Ulteriori informazioni sul problema

    ID bucket: 832bcd0469cc1d5a2958ed96dc1b3d8a (1826470881092386186)

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