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Question

Photoshop cc 2019 Brush Lag and Bugs

Forum|Forum|7 years ago
October 18, 2018
54 replies
44182 views

Hey guys, after updating to PS CC2019 I'm having a ton of issues with the brush tool.

1. After I make multiple consecutive brush strokes photoshop cant seem to quite keep up, if I make 5 brush strokes in rapid succession the first one may appear in real time but they rapidly begin to fall behind where my cursor actually is. This does not happen in cc2018 where i'm using the exact same brush on the same document size. These are simple round brushes on small documents, I'm really not pushing it. (This may have improved with a preference reset its hard to tell)

2. It seems to occasionally (every 3rd to 5th input) skip a brushstroke, making only a single low opacity circle or no mark at all without drawing the rest of the line. I can scrub the cursor across the document at full pressure and it makes no mark till I lift the pen off the tablet to make a new mark.

3. If I hold a brushstroke for any more than a second or two I get a busy cursor (a ring of rotating dots) this happens no matter if Im using my mouse or the wacom. It no longer allows me to see the brush tip shape but will continue to make the brush stroke just fine. This happens no matter how small the document or how simple the brush.

To clarify I have reset my photoshop preferences repeatedly, made sure I have updated wacom drivers. These seem explicitly connected to 2019s brush engine because I can compare them side by side and not have any of these problems in 2018. Also their performance preferences are set up identically but I have tried increasing them in 2019 and it seems to make no impact. Thanks for the help!

-Ben

iMac (Retina 5K, 27-inch, Late 2014)
macOS Mojave 10.14

4 GHz Intel Core i7

32 GB 1600 MHz DDR3

AMD Radeon R9 M295X 4096 MB

Wacom Cintiq 27QHD

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C

chuckp65311324

Participant

Thank heavens for Steve showing us all the ways this problem doesn't get better, short of reverting to 2018. For SHAME Adobe. Something as obvious as brush function? A sad sad day. I look forward to seeing this fixed!

M

MadPlaid

Known Participant

So I like maybe many of you, have open tickets regarding this. First and foremost, I have asked for several credits to my account until this continual issue is resolved. You should also, until they really start losing money Adobe wont make things like this a priority. Just look at the fact they released this terrible update, just to hook and aww us. I have transcripts stating that we are all beta testers and being used to figure out bugs.

But I digress; I have done most of what everyone is saying, I am currently running PS2018 19.X release as suggested by Adobe. I am running a late 2015 iMac 5k i5 32g ram Mojave with SSD drive and changed my scratch disk to a thunderbolt external drive. I have turned on/off the graphics card setting. I have downloaded a clean install of wacom and prayed to the computer gods.

Another issue you may all want to look at is Shake Reduction and PS19 20.1 crashing.

I am starting to thing PS just wont run on Mojave, I had some issue with AI and the patch release for that fixed the issues. So I am at a lose, for what to move forward with. Adobe has lost my trust and has hindered my creativity, because w/o trust in the product why create something I may loose.

davide50540760

Participating Frequently

Sorry for the dumb question but how do you go about opening tickets with them and requesting credits? I'd like to do the same thing.

I've also experienced numerous crashes when using the shake reduction filter - just haven't had time to investigate further to see if there's any wide-spread impact to other users. Sounds like there is. I've passed on a lot of crash logs/reports to Adobe when it happens though.

As for the initial problem in this thread of the lagging brush, mine is still there (haven't downgraded to PS 2018 yet) and it's gotten worse. Not only do I get the busy cursor but I also get a bunch of visual artifacts in the image while using the brush on a layer mask. I get chunks of the image popping up in various places that don't have some of the other layer effects applied - very annoying. I've found that if I turn on/off the layer I'm working on, or zoom in and out a few times, it goes away.

I think I'm going to have to downgrade to 2018 to see if that fixes these issues like others have reported, I just don't have much more extra time to devote to troubleshooting further and being Adobe's test guinea pig.

C

c0ntr3ras

Participant

Hey, guys.

I'm a pro fashion photographer and retoucher, using photoshop since v3. Currently using Mojave with a MacBook Pro (15-inch, 2017), 2,9 GHz Intel Core i7, 16 GB 2133 MHz with a Intuos Pro Small. Spent most of my day yesterday struggling with PS CC2019. My brushes and healing tools "thinking" a lot. Any brush stroke followed by 1 or 2 seconds of "waiting" time.

After change cables, update drivers, re-install applications and tweak a lot in PS performance preferences and Wacom preferences, the simple solution to downgrade to PS CC2018 did the trick for me.

What a waste of time. Now I'm completely suspicious about any future upgrade.

If you are a professional you know what I'm talking about. Spent more than 10 hour trying to solve this problem. It's a lot of money for me, as a professional.

Very disappointed.

C

chris04901

Participant

I just hid my rulers and the brush is back to normal. Simple fix to a very frustrating problem.

teaspoon29

Participant

Hi

For me, I had to switch of my graphic processor on performance to fix the problem.

Larry Mergentime

Participant

Removed 2019, reinstalled 2018 and everything is happy again. Adobe should not succumb to the latest software industry trend of reacting to pressure to release software enhancements as quickly as possible. Yes, I get that there is a lot of competition from other products, but a product as mature and universally accepted as Adobe PS does not need to join the fray that way. Slow and steady. Make it right. Your loyal customers will stick around.

O

ogfoto

Participant

I updated to 20.0.1 and still have brush lag. Anyone else update and still have the same issue?

davide50540760

Participating Frequently

I just updated to 20.0.1 and I'm still getting the brush lag as well. I thought at first it might be a little better but I'm not so sure. Still happens way too often (seems to be worse when zoomed way in) and it's something I never had in prior versions of PS. Super annoying and frustrating and is starting interfere with my ability to do client work, meet deadlines, etc. I always say this but I'm never upgrading to a new version of PS or LR until I know for certain they're stable and all the bugs have been sorted out. I'm sick and tired of being Adobe's QA and not getting paid for it.

Sahil.Chawla

Adobe Employee

Hi all,

We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes.

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating

Regards,

Sahil

justphotograms

Inspiring

UPDATE:

First and foremost thank you Sahil for letting us know about the update.

FOREWORD:
Unfortunately I was too enthusiastic and I have to take back what I said Before.
All the Problems experienced with the suite 2019 and Mojave Started re-Spawning after few days of work.
I am sorry I did not post this before but I am still recovering all my work due to the time I lost for this problem.
The bug is so deep I actually had to format my mac 3 times (Basically everytime I had to reinstall the suite, NONSENSE!)

ISSUE:
Part1.
All the Problems with PS, AI, ID and PR started respawning were the same on Mojave both with the suite 2018 ( v19.6) and early 2019 ( v20.0) so I finally guess there was a big compatibility problem between Mojave and all of the Adobe Suits.

Part2.
I Downgraded ( again...) to High Sierra and kept Suite 2019 ( v20.0), seeing a little less lagging for what concerns the brushing tools compared to Mojave. Still absolutely useless if you have to do high-end retouching work.
All of the other Apps presented major issues as well: as soon as I just turned on any app - without any file being open - my machine fans just went crazy and stayed on max speed without even thinking turning down-

CONSIDERATION:

I have a brand new Machine, (Mac Book Pro early 2018, the top. pimped one) and this is the firs time I have experienced my fans turning on in an audible way. Fun fact: you won't believe this but the most stable app happened to be Adobe Premiere.

Consider with the suite 2018 I did massive retouching work, with PSB Files (large format document) exceeding 7GB Size and I have never heard my fans turning on. The only moment I heard them was when rendering massive videos.
It is not possible that fans turn on on a machine this powerful only by opening apps. Suite 2019 (v20.0) definitely has major issues.

SOLUTION (temporary)

I am back to High Sierra and Adobe suite 2018. Super Stable. A bomb. Best Release ever .
So my current set up is:

MacBook Pro 2018 (the top pimped one)

Wacom Intuos Pro 2017 Large

High Sierra OS

Adobe CC suite 2018

CONCLUSION (personal):

At the current state of things I will not update, because I absolutely cannot lose other valuable working time hoping all bugs have actually been fixed.
I hope someone will be so daring to do it and hope you guys will keep us posted.
I DO WANT TO UPDATE TO Suite 2019 and be able to use alla the new features.
But I am a bit disappointed at this point.
This costed me a lot of money.
So good luck with the updates and let us know.
Regards.

Steve

alexanders12789826

Participant

I went back to 2018.
It's the only thing that worked for me.
I'll revisit 2019 when it's fixed.

Daniel E Lane

Inspiring

I just went through this entire thread. Checked out a bunch of the options and some of the minor ones did nothing (turn off rulers, etc...). I did finally go through the entire process to completely uninstall all things having to do with my Wacom Tablet, then downloading the drivers fresh and reinstalling. All of the lag seems to be gone now. I'm not currently working on a giant 20 layer psd at the moment or anything, but it seems to have helped for now. Kind of annoying that I needed to get rid of my Wacom settings and rebuild all of those as well, but now that it's working, I'm not going to complain about it too much... lol

M

mcbarker69

Known Participant

I'm Using Windows 10 (no tablet), and am having this problem, and several others with the CC2019 update.

Other issues include, when creating a text box, it's already filled with either Spanish or Portuguese text.

CTRL-ALT-Z and CTRL-SHIFT-Z both do the same thing (multiple redo). There no longer seems to be a multiple undo.

Spot healing brush edits don't accurately color match the area being edited.

None of these issues existed in CC2018. It was so bad that I had to uninstall CC2019. This update was more like an early beta version.

davide50540760

Participating Frequently

Yeah this release wasn't quite ready for primetime. I'm considering downgrading to CC2018 as I've never had rulers turned on so turning them off doesn't help me at all.

As far as the multiple undo, one of the changes they made in this version (along with some frustrating changes to transform tool) is that Crtl (Command) - Z is now multiple undo vs. toggling / multiple redo. I learned this the hard way when my keyboard command on my Wacom pen no longer did multiple undos and had to change it from Command-Option-Z to just Command (Ctrl) - Z.

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