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empacd23527506
Participant
December 5, 2019
Question

Photoshop CC 2019 can't move crop OR image AT ALL

  • December 5, 2019
  • 1 reply
  • 1321 views

I tested this yesterday on my laptop to make sure i wasn't nutters and it works FINE in cc 2018 and 2019, but on my desktop in PSD CC 2018 and 2019 i cannot move the crop OR most impt the image in the crop! i'm going nuts as this is a major major thing i use every single day.  i've tried mutliple files thinking maybe something was locked and nada, and then when i tried on my laptop it worked just as expected. i've tried classic mode, and toggling every setting in the crop palette. 

 

i was about to export all my settings from my laptop to desktop and failing that go through the arduous process of reinstalling (i'm an EDU user and its a huge PITA)... 

 

https://www.youtube.com/watch?v=gP89lK8pkgA

 

anyone have a inkling???

 

video:  

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1 reply

davescm
Community Expert
davescmCommunity Expert
Community Expert
December 5, 2019

In your video I can see the hand tool cursor and the zoom cursor. Normally to get those. whilst using crop, you would need to hold down the spacebar (for the handtool) and Alt+Spacebar  (Opt+Spacebar on Mac) for zoom. 

If neither of those is stuck then I would try a preference reset (not an uninstall /reinstall). Go to Preferences>General and choose reset Preferences on Quit. Then close and restart Photoshop.

Dave  

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    empacd23527506Author
    Participant
    December 5, 2019
    ah, now we are getting somewhere .. at least understanding what is going on.  tried a totally new mouse/keyboard to replace my ergo microsoft keyboard and wacom to make sure it wasn't something going on with a stuck key, etc. nope. still stuck on the handtool! reset prefs. no effect. ran all system maintenance cache clearing .. no effect.
     
    restart.. VIOLA! at least in 2018. 
    THANK YOU!
     
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