Skip to main content
L
LukasPrime
Inspiring
October 16, 2018
Answered

Photoshop CC 2019 dialogs and document windows missing (Mac)

  • October 16, 2018
  • 4 replies
  • 1370 views

Just wondering if anyone else is having the same issue?

On launch the PS window is blank (I assume the home screen should be there). If I hit Esc the panels appear, but I can't summon the New or Open dialogs. If I open a document it doesn't show up unless I click away and back again. Summoning Preferences also won't work unless I click away and back again. I've tried disabling external screen, trashing prefs, restarting many times, even reinstalling Photoshop from scratch. The last helped for the first launch but when I quit and reopened the same behaviour started again.

MacBook Pro (15-inch, 2016), MacOS High Sierra v 10.13.6

This topic has been closed for replies.
Correct answer LukasPrime

OK team, I figured it out. Apologies for not twigging sooner but I had Rightfont 3 installed and it seemed to be the culprit. Updated to version 4 and all is fine now.

Cautionary tale: Keep Rightfont up to date if you have these issues!

Thanks for your time.

4 replies

L
LukasPrimeAuthorCorrect answer
Inspiring
October 17, 2018

OK team, I figured it out. Apologies for not twigging sooner but I had Rightfont 3 installed and it seemed to be the culprit. Updated to version 4 and all is fine now.

Cautionary tale: Keep Rightfont up to date if you have these issues!

Thanks for your time.

L
LukasPrimeAuthor
Inspiring
October 16, 2018

Thanks folks,

Disabling home screen does indeed allow panels to show on launch, however the same problem persists with the document windows and dialogs. No difference with "use legacy new document".

No third party plug-ins, this is a pretty basic install on this MacBook. The only thing that may be a bit outside the norm is I have a Wacom Intuos installed (but currently unplugged). I generally use a second screen attached via the Apple USB-C to HDMI adapter, but I already tried unplugging that and restarting.

Resizing window doesn't bring up the document, however clicking away and back again does, after a slight delay.

At the moment Photoshop is basically barely usable, hopefully I get get to the bottom of this soon. Thanks!

Jesper Storm Bache
Adobe Employee
Jesper Storm Bache
Adobe Employee
October 16, 2018

The fact that the "open" dialog does not show is mysterious.

Are you using any 3rd party Photoshop plug-ins?

After you open a document (in the case where is does not show up), does it appear if you resize the application frame a bit?

Jesper

Akash Sharma
Akash Sharma
Legend
October 16, 2018

Hi LukasPrime,

Sorry that Photoshop CC 20.0 opens up blank and you cannot access any of the panels within the application.

Could you please uncheck the option "disable home screen" under the Preferences> General menu and let us know if that helps?

Also, select the option "use legacy new document" under the Preferences and check if you're able to open a new document.

Thanks,

Akash

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices