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October 23, 2018
Question

Photoshop CC 2019 does not respond

  • October 23, 2018
  • 4 replies
  • 2994 views

After the computer exits from sleep mode, previously opened Photoshop CC 2019 does not respond. Photoshop CC 2018 worked well. Windows 10 / RAM 32Gb

    This topic has been closed for replies.

    4 replies

    November 17, 2018

    Thank! Problem solved in last update.

    November 18, 2018

    Excuse me! Wrong, the problem is still preserved.

    Participating Frequently
    November 19, 2018

    I have another work-around.  My issue occurs when I perform an "Edit In" from Lightroom to PS CC  2019.  If you open Photoshop before executing the "Edit In" function, instead of letting LR open PS, the "not responding" issue does not occur.

    Participating Frequently
    November 1, 2018

    A workaround is to never let your PC go into Sleep mode.

    November 7, 2018

    it doesn't suit me. energy saving is a useful feature. I never turn off my computer

    Participating Frequently
    November 16, 2018

    Then don't leave Photoshop work not completed between sleep modes, because you'll lose all of your work up to that point.  I went back to one of the automatic backups after restarting PS, and the backup wasn't usable.

    This problem was not fixed in the PS 2019 20.0.1 update.

    Fancy_Serenity98A2
    Known Participant
    October 25, 2018

    please write your other PC spec.we need  more information.

    October 25, 2018

    Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64

    Number of Launches: 366

    Operating System: Windows 10 64-bit

    Version: 10 or greater 10.0.17134.1

    System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

    Physical processor count: 4

    Logical processor count: 8

    Processor speed: 3 MHz

    Built-in memory: 32745 MB

    Free memory: 17992 MB

    Memory available to Photoshop: 29986 MB

    Memory used by Photoshop: 60 %

    Alias Layers: Disabled.

    Modifier Palette: Enabled.

    Highbeam: Enabled.

    Image tile size: 1024K

    Image cache levels: 4

    Font Preview: Medium

    TextComposer: Latin

    Display: 1

    Display Bounds: top=0, left=0, bottom=1200, right=1920

    OpenGL Drawing: Enabled.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    AIFCoreInitialized=1

    AIFOGLInitialized=1

    OGLContextCreated=1

    NumGLGPUs=1

    NumCLGPUs=1

    NumNativeGPUs=0

    glgpu[0].GLVersion="4.1"

    glgpu[0].IsIntegratedGLGPU=0

    glgpu[0].GLMemoryMB=2048

    glgpu[0].GLName="NVIDIA GeForce GTX 660"

    glgpu[0].GLVendor="NVIDIA Corporation"

    glgpu[0].GLVendorID=4318

    glgpu[0].GLDriverVersion="24.21.13.9764"

    glgpu[0].GLRectTextureSize=16384

    glgpu[0].GLRenderer="GeForce GTX 660/PCIe/SSE2"

    glgpu[0].GLRendererID=4544

    glgpu[0].HasGLNPOTSupport=1

    glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_38c9bee769f9ef1f\nvldumdx.dll"

    glgpu[0].GLDriverDate="20180507000000.000000-000"

    glgpu[0].CanCompileProgramGLSL=1

    glgpu[0].GLFrameBufferOK=1

    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

    clgpu[0].CLPlatformVersion="1.2"

    clgpu[0].CLDeviceVersion="1.2 CUDA"

    clgpu[0].IsIntegratedCLGPU=0

    clgpu[0].CLMemoryMB=2048

    clgpu[0].CLName="GeForce GTX 660"

    clgpu[0].CLVendor="NVIDIA Corporation"

    clgpu[0].CLVendorID=4318

    clgpu[0].CLDriverVersion="397.64"

    clgpu[0].CLBandwidth=1.11895e+11

    clgpu[0].CLCompute=535.947

    License Type: Subscription

    Serial number: 94070813681060147216

    GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

    Temporary file path: C:\Users\Dmitry\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 231,9G, 40,7G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2018/08/14-01:11:25   79.600623   79.600623

       AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

       AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

       AdobeOwl.dll   Adobe Owl   5.3.0  

       AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

       AdobePIP.dll   Adobe Product Improvement Program   8.0.0.41.47939  

       AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

       AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

       AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

       AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

       adobe_caps.dll   Adobe CAPS   10,0,0,6  

       AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

       ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

       AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

       ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

       AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

       AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

       Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

       BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

       boost_date_time.dll   photoshopdva   12.1.0  

       boost_filesystem.dll   photoshopdva   12.1.0  

       boost_system.dll   photoshopdva   12.1.0  

       boost_threads.dll   photoshopdva   12.1.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

       CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

       CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

       dnssd.dll   Bonjour   3,0,0,2  

       dvaaccelerate.dll   photoshopdva   12.1.0  

       dvaappsupport.dll   photoshopdva   12.1.0  

       dvaaudiodevice.dll   photoshopdva   12.1.0  

       dvacore.dll   photoshopdva   12.1.0  

       dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

       dvamarshal.dll   photoshopdva   12.1.0  

       dvamediatypes.dll   photoshopdva   12.1.0  

       dvametadata.dll   photoshopdva   12.1.0  

       dvametadataapi.dll   photoshopdva   12.1.0  

       dvametadataui.dll   photoshopdva   12.1.0  

       dvaplayer.dll   photoshopdva   12.1.0  

       dvascripting.dll   photoshopdva   12.1.0  

       dvatransport.dll   photoshopdva   12.1.0  

       dvaui.dll   photoshopdva   12.1.0  

       dvaunittesting.dll   photoshopdva   12.1.0  

       dynamiclink.dll   photoshopdva   12.1.0  

       ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

       icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

       icudt58.dll   International Components for Unicode   58, 2, 0, 0  

       icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

       igestep30.dll   IGES Reader   9.3.0.113  

       JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

       libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

       LogSession.dll   LogSession   8.0.0.41.47939  

       mediacoreif.dll   photoshopdva   12.1.0  

       MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

       msvcp120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  

       msvcr120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  

       ONCore9.dll   ONCore   7.0.0.0  

       ONCoreFoundation9.dll   ONCoreFoundation7   7, 0, 0, 0  

       ONDocument9.dll   ONDocument   7.0.0.0  

       ONProxySupport9.dll   ONProxySupport   1.0.0.0  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CC 2019   20.0  

       Plugin.dll   Adobe Photoshop CC 2019   20.0  

       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

       PSCloud.dll                                                   1.0.0.1  

       PSViews.dll   Adobe Photoshop CC 2019   20.0  

       SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

       SVGRE.dll   SVGRE   79.600623   79.600623

       svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

       tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

       VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

       WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

       WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

       wu3d.dll   U3D Writer   9.3.0.113  

    Required plug-ins:

       3D Studio 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Accented Edges 20.0 - from the file “Filter Gallery.8bf”

       Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

       Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

       Average 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Average.8bf”

       Bas Relief 20.0 - from the file “Filter Gallery.8bf”

       BMP 20.0 - from the file “Standard MultiPlugin.8bf”

       Camera Raw 11.0 - from the file “Camera Raw.8bi”

       Camera Raw Filter 11.0 - from the file “Camera Raw.8bi”

       Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

       Charcoal 20.0 - from the file “Filter Gallery.8bf”

       Chrome 20.0 - from the file “Filter Gallery.8bf”

       Cineon 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Cineon.8bi”

       Clouds 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Clouds.8bf”

       Collada 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

       Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

       Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

       Craquelure 20.0 - from the file “Filter Gallery.8bf”

       Crop and Straighten Photos 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “CropPhotosAuto.8li”

       Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

       Crosshatch 20.0 - from the file “Filter Gallery.8bf”

       Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

       Cutout 20.0 - from the file “Filter Gallery.8bf”

       Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

       De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

       Dicom 20.0 - from the file “Dicom.8bi”

       Difference Clouds 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Clouds.8bf”

       Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

       Displace 20.0 - from the file “Standard MultiPlugin.8bf”

       Dry Brush 20.0 - from the file “Filter Gallery.8bf”

       Eazel Acquire 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “EazelAcquire.8ba”

       Entropy 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Export Color Lookup Tables 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Export3DLUT.8be”

       Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

       FastCore Routines 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “FastCore.8bx”

       Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

       Film Grain 20.0 - from the file “Filter Gallery.8bf”

       Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

       Flash 3D 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Fresco 20.0 - from the file “Filter Gallery.8bf”

       Glass 20.0 - from the file “Filter Gallery.8bf”

       Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

       Google Earth 4 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Grain 20.0 - from the file “Filter Gallery.8bf”

       Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

       Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

       Halide Bottlenecks 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “HalideBottlenecks.8bx”

       HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

       HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

       IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

       IGES 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

       JPEG 2000 20.0 - from the file “JPEG2000.8bi”

       Kurtosis 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Lens Blur 20.0 - from the file “Lens Blur.8bf”

       Lens Correction 20.0 - from the file “Lens Correction.8bf”

       Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

       Liquify 20.0 - from the file “Liquify.8bf”

       Matlab Operation 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “ChannelPort.8bf”

       Maximum 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Mean 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Measurement Core 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “MeasurementCore.8me”

       Median 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

       Minimum 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       MMXCore Routines 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “MMXCore.8bx”

       Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

       Multiprocessor Support 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “MultiProcessor Support.8bx”

       Neon Glow 20.0 - from the file “Filter Gallery.8bf”

       Note Paper 20.0 - from the file “Filter Gallery.8bf”

       NTSC Colors 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “NTSC Colors.8bf”

       Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

       OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

       Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

       Palette Knife 20.0 - from the file “Filter Gallery.8bf”

       Patchwork 20.0 - from the file “Filter Gallery.8bf”

       Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

       PCX 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “PCX.8bi”

       Photocopy 20.0 - from the file “Filter Gallery.8bf”

       Picture Package Filter 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “ChannelPort.8bf”

       Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

       Pixar 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Pixar.8bi”

       Plaster 20.0 - from the file “Filter Gallery.8bf”

       Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

       PLY 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

       Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

       Portable Bit Map 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “PBM.8bi”

       Poster Edges 20.0 - from the file “Filter Gallery.8bf”

       PRC 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

       Radiance 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Radiance.8bi”

       Range 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Render Color Lookup Grid 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Export3DLUT.8be”

       Reticulation 20.0 - from the file “Filter Gallery.8bf”

       Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

       Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

       Save for Web 20.0 - from the file “Save for Web.8be”

       ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

       Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

       Shear 20.0 - from the file “Standard MultiPlugin.8bf”

       Skewness 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

       Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

       Solarize 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “Solarize.8bf”

       Spaces 20.0 - from the file “Spaces.8li”

       Spatter 20.0 - from the file “Filter Gallery.8bf”

       Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

       Sponge 20.0 - from the file “Filter Gallery.8bf”

       Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

       Stained Glass 20.0 - from the file “Filter Gallery.8bf”

       Stamp 20.0 - from the file “Filter Gallery.8bf”

       Standard Deviation 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       STL 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Sumi-e 20.0 - from the file “Filter Gallery.8bf”

       Summation 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Targa 20.0 - from the file “Standard MultiPlugin.8bf”

       Texturizer 20.0 - from the file “Filter Gallery.8bf”

       Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

       Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”

       Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”

       Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”

       Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”

       Torn Edges 20.0 - from the file “Filter Gallery.8bf”

       Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

       U3D 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Underpainting 20.0 - from the file “Filter Gallery.8bf”

       Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

       Variance 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “statistics.8ba”

       Virtual Reality Modeling Language | VRML 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       Water Paper 20.0 - from the file “Filter Gallery.8bf”

       Watercolor 20.0 - from the file “Filter Gallery.8bf”

       Wave 20.0 - from the file “Standard MultiPlugin.8bf”

       Wavefront|OBJ 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “U3D.8bi”

       WIA Support 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “WIASupport.8li”

       Wind 20.0 - from the file “Standard MultiPlugin.8bf”

       Wireless Bitmap 20.0 (20180920.r.24 2018/09/20: 1193433) - from the file “WBMP.8bi”

       ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

    Optional and third party plug-ins:

       Perfect Batch 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Batch 9-suite.plugin\PerfectBatchProxy.8li”

       Perfect BW 9 Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect B&W 9-suite.plugin\PerfectBWProxy.8li”

       Perfect BW 9 Smart Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect B&W 9-suite.plugin\PerfectBWProxy.8li”

       Perfect BW 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect B&W 9-suite.plugin\PerfectBWProxy.8li”

       Perfect Effects 9 Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Effects 9-suite.plugin\PerfectEffects.8li”

       Perfect Effects 9 Smart Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Effects 9-suite.plugin\PerfectEffects.8li”

       Perfect Effects 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Effects 9-suite.plugin\PerfectEffects.8li”

       Perfect Enhance 9 Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Enhance 9-suite.plugin\PerfectEnhanceProxy.8li”

       Perfect Enhance 9 Smart Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Enhance 9-suite.plugin\PerfectEnhanceProxy.8li”

       Perfect Enhance 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Enhance 9-suite.plugin\PerfectEnhanceProxy.8li”

       Perfect Portrait 9 Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Portrait 9-suite.plugin\PerfectPortraitProxy.8li”

       Perfect Portrait 9 Smart Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Portrait 9-suite.plugin\PerfectPortraitProxy.8li”

       Perfect Portrait 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Portrait 9-suite.plugin\PerfectPortraitProxy.8li”

       Perfect Resize 9 Engine Automation 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Resize 9-suite.plugin\PerfectResizeProxy.8li”

       Perfect Resize 9 Engine Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Resize 9-suite.plugin\PerfectResizeProxy.8li”

       Perfect Resize 9 Filter 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Resize 9-suite.plugin\PerfectResizeProxy.8li”

       Perfect Resize 9 Suite 9.5.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Perfect Resize 9-suite.plugin\PerfectResizeProxy.8li”

       PixPlant 3.0.11 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\PixPlant3.8bf”

    Duplicate and Disabled plug-ins: NONE

    Plug-ins that failed to load: NONE

    Extensions:

       com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”

       com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

       New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

       Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”

       com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

       com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”

       Home  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.5.1\index.html?v=2.5.1.102”

       onOne  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”

       Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

       Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

       Export As  4.6.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

    Installed TWAIN devices: NONE

    Fancy_Serenity98A2
    Known Participant
    October 30, 2018

    Hi.thank you your response.

    could you try this?

    Turn off "Automatically Save Recovery".

    I have solved that several times.

    Fancy_Serenity98A2
    Known Participant
    October 25, 2018