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maxx art
maxx art
Participant
April 16, 2019
Question

photoshop cc 2019 v20 crash at launch

  • April 16, 2019
  • 1 reply
  • 1676 views
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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 16, 2019

Hi there,

Sorry to hear about Photoshop crashing at launch, it seems to be a permissions issue.
Thank you for providing the crash logs.

Could you please try creating a new user account for testing purpose and let us know if you're able to open Photoshop on that account?
Steps to create a new user on macOS: macOS Sierra: Set up users, guests, and groups on your Mac


You may also check this article and let us know if it helps: Photoshop freezes or crashes at splash screen

Regards,
Sahil

maxx art
maxx artAuthor
Participant
April 17, 2019

Thank you very much for your answer,

I was re-installing photoshop 20 for that manipulation, and photoshop launched this time.

BUT I still had a message that i had prior to the problem that says "could not load default keyboard shortcuts because the file was not found, please reinstall photoshop" with no menu shortcuts available.

Well I figured that uninstalling deletes everything except the keyboard shortcuts. I switched the language in the creative cloud to English, so it didn't download the French that was set before and apparently it was still searching for that. manually deleting the keyboard shortcuts in the photoshop folders, both CC 2019 and 2018 and reinstalling, made it work!

whew

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