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Robert322
Participating Frequently
March 28, 2021
Question

Photoshop CC 2020 frozen.

  • March 28, 2021
  • 1 reply
  • 187 views

I have been doing several projects at a time and now my photoshop is frozen. The cursor is just a group of dots in a circle and is frozen. I have tried restarting Photoshop and even installing and uninstalling but to no avail. Maybe to many projects at once has jammed it. Any help would be greatly appreciated. Many thanks Robert

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1 reply

S_Gans
Community Expert
Community Expert
March 28, 2021

If an uninstall/reinstall didn't help it, it's definitely not about the computer processing too many images at once, at this point.

I recommend trying the uninstall using the Photoshop Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Then restart your computer and reinstall from the Creative Cloud App.

Adobe Community Expert / Adobe Certified Instructor