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E
Estoque
Inspiring
December 16, 2019
해결됨

Photoshop CC 2020 Keeps freezing upon launch - Can't click 'What's New' Screen away on Windows 10

  • December 16, 2019
  • 2 답변들
  • 5165 조회

Good evening, 

 

Currently i'm riddled with this problem i'm experiencing since today. Upon today everything was working just fine, but i can't get Photoshop working anymore on my Windows 10, Dell XPS15.

 

Whenever i start up Photoshop, this is the screen i'm getting.

No error message, just a 'What's New' screen i can't click away and that won't load. it just freezes here.

Whenever i switch program, i can't open Photoshop again. For it to close, i've got to go into the taskmanager and end the task. When i open the tasks, it says it's running 7 photoshop processes. 

 

 

I've just switched to a new laptop (Dell XPS 15 with i7, 32gb Ram, 4k screen and 1tb memory) so it's not the hardware that's not up for the task. 

 

I've tried the Alt + Control + Shift keys upon starting photoshop, but that doesn't do anything. 

I've tried uninstalling it, and installing a previous version, which doesn't do anything. 

I've tried running illustrator and Indesign, which both work great. 

 

Anyone on here that know's the next step for me to check/fix? 

I'm kind of desperate, since i've got so much work to do and a program that's not helping the situation 😛 😛 

 

With kind regards,

R.

 

{Thread renamed by moderator}

이 주제는 답변이 닫혔습니다.
최고의 답변: Estoque

Hi Sahil,

 

Thanks for the reply. I've updated all my drivers and the problem still remained. After installing the drivers i've searched around some more on this website and i've found the solution. 

 

I've found the solution in a thread that described a similar problem, i had to delete all my settings en preferences-documents (3 files) in the Appdata/Adobe folder.

 

After deleting those files, it booted right up.

 

 

With kind regards,

R

2 답변

S
sdsd5E12
Participant
September 7, 2021

They are no longer serious about photoshop. Their purpose now is to raise money

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 16, 2019

Hi there,

Sorry to hear about Photoshop freezing at launch, could you please check if there are any updates available for the operating system and install them? Let us know if updating the operating system helps you with the issue.

Also, make sure that you have installed the latest version of display drivers from the manufacturer's website (nVidia or ATI/AMD). https://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver

 

Regards,
Sahil

 

E
Estoque작성자답변
Inspiring
December 18, 2019

Hi Sahil,

 

Thanks for the reply. I've updated all my drivers and the problem still remained. After installing the drivers i've searched around some more on this website and i've found the solution. 

 

I've found the solution in a thread that described a similar problem, i had to delete all my settings en preferences-documents (3 files) in the Appdata/Adobe folder.

 

After deleting those files, it booted right up.

 

 

With kind regards,

R

E
ericm41342906
Participant
January 6, 2020

Hello,

I'm having the same problem with Photoshop 2020 freezing upon startup. And I also have the Dell XPS 15. I've not been able to deal with it, so I'm just continuing along with Photoshop 2019. Do you have more details about exactly which preference files to delete or exactly which folder they are in? The /appdata/roaming/adobe/adobe photoshop 2020/adobe photoshop 2020 settings/ folder has lots of preference files (prefs.psp) in it.

Thanks,

Eric

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