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Participant
January 3, 2021
Resuelto

Photoshop CC 2021

  • January 3, 2021
  • 2 respuestas
  • 513 visualizaciones

when I open an image or file in photoshop. I can’t view the whole image, and when I scroll up or down, it only shows a portion of the image. Never have seen this before.  What is this and how can I fix??

 

Este tema ha sido cerrado para respuestas.
Mejor respuesta de Peru Bob

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

Reset Photoshop preferences

2 respuestas

Peru Bob
Community Expert
Community Expert
January 3, 2021

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum.

Peru Bob
Community Expert
Peru BobCommunity ExpertRespuesta
Community Expert
January 3, 2021

Try resetting the tools and/or preferences.
To restore preferences quickly using a keyboard shortcut:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

from here:

Reset Photoshop preferences

Participant
January 3, 2021
Thank you! That worked.

🙂
Peru Bob
Community Expert
Community Expert
January 3, 2021

You're welcome.