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SirPanta
Participant
January 4, 2021
Answered

Photoshop CC 2021 v. 22.1 Black screen

  • January 4, 2021
  • 3 replies
  • 10273 views

All files open in PS CC 2021 with black screen over them. Need Help! fixing , lastest drivers installed on computer.

This topic has been closed for replies.
Correct answer D Fosse

It's a defective monitor profile. Replace your current profile with sRGB IEC61966-2.1. That's a temporary fix; the real fix is to use a calibrator to make a new profile. But sRGB should be close enough for non-critical use. Relaunch Photoshop when done; it loads the profile at application startup.

3 replies

Dheaton
Dheaton
Participant
January 4, 2021

I have tried this 3 times now even restarted my computer but I still get totally black images.  Even when I try to make a new file it still comes up black.  Whats up?

 

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SirPantaAuthor
Participant
January 5, 2021

Did not work for me as well , Follow the instructions that D fosse posted and change color profile that work for me! 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 4, 2021

    You have two graphics cards in use.

    Follow these instructions to resolve.

    https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#DoesPhotoshoptakeadvantageofmorethanonegraphicsprocessororgraphicscard 

    D Fosse
    Community Expert
    D FosseCommunity ExpertCorrect answer
    Community Expert
    January 4, 2021

    It's a defective monitor profile. Replace your current profile with sRGB IEC61966-2.1. That's a temporary fix; the real fix is to use a calibrator to make a new profile. But sRGB should be close enough for non-critical use. Relaunch Photoshop when done; it loads the profile at application startup.

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      SirPantaAuthor
      Participant
      January 5, 2021

      Thanks D Fosse I replaced the profile as you instructed and it work. Even when I contacted adobe support directly they didn't quite solve it, they instructed me to disenable my intel graphic card and only use the nvidia it work however I lost access to my second screen and it enlarged the scale of my display. Right now I just did the temporary fix but I will use the calibrator to create a new profile in the future. Once again Thank you for your help sincerely appreciate it!

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      gerlofoto
      Inspiring
      July 24, 2021

      please don't ever use the sRGB profile as a monitor profile. Use a native one or get your screen calibrated.

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