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frank.uray
Known Participant
December 10, 2017
Answered

Photoshop CC Bluescreen

  • December 10, 2017
  • 1 reply
  • 1127 views

Hi there

I am using a new high-end PC and Photoshop CC does not work on it, always Bluescreen after starting.

PC Configuration:

- Intel i9 Extreme

- 128 GB Memory

- Samsung 960 PRO Sequential (Read/Write 3500 MB/s/2100 MB/s)

- 1 x GeForce GTX 1080 Ti

- 1 x GeForce GTX 1050 Ti

- 6 x 27" Monitors

- Windows 10 64bit english

I have tried to install different versions of drivers, still the same problem.

I have also add settings in "NVIDIA 3D Settings" to make sure Photoshop only uses GTX 1080, still the same problem.

What can I do to make Photoshop running ?

Thanks and best regards

Frank Uray

    This topic has been closed for replies.
    Correct answer

    Does anybody has an idea what the problem would be ?

    Thanks for any comments.


    Hi

    I'm not sure if this is related to you but have a look here

    Intel 7820x Core CPU (Turbo Boost) and Adobe Photoshop CC BSOD's

    Intel 7820x Core CPU BSOD's |Intel Communities

    Also check out this

    Photoshop graphics processor (GPU) card FAQ

    I don't think PS plays well with dual GPU's

    1 reply

    Mylenium
    Mylenium
    Legend
    December 11, 2017

    And what does the crash report actually say? Check your event viewer.

    Mylenium

    F
    frank.urayAuthor
    Known Participant
    December 11, 2017

    Hi there

    I have just made some more tests on this, I had this situations:

    - Photoshop was able to open a file, after closing Photoshop, Lightroom was not starting for about 4 times with crash report.

    After a while I was able to start Lightroom and than I started Photoshop and got Bluescreen right away:

    PAGE_FAULT_IN_NONPAGED_AREA

    - After reboot I started Photoshop and got Bluescreen right away:

    WHEA_UNCORRECTABLE_ERROR

    EventViewer does not really show explicit error, I got some of these:

    "The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xfffff80255614680, 0x0000000000000000, 0xfffff80155336166, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 3ebe061d-70ef-479d-a182-b4e9d03d94e5."

    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID"

    Thanks for your help and best regards

    Frank Uray

    F
    frank.urayAuthor
    Known Participant
    December 16, 2017

    Does anybody has an idea what the problem would be ?

    Thanks for any comments.

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