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plusdavid42
plusdavid42
Participant
March 18, 2019
Answered

Photoshop CC can not open Nikon Raw NEF file from NAS file server.

  • March 18, 2019
  • 1 reply
  • 8586 views

Photoshop CC can not open Nikon Raw NEF files on my NAS file server from my iMac (macOS Mojave 10.14.2). It can open JPG files from the same folder on the NAS server, but gives the message "Could not complete your request because the file was not found." whenever I try to open a NEF file.

I have made sure that the latest version of Camera Raw (11.2) is installed on my iMac and have the latest version of Photoshop CC (20.0.4).

If I copy these same files from the NAS to the local hard drive, they open fine. The whole reason to have NAS is to store my files off my local hard drive, so this is not a great option.

I've seen a lot of old threads that seem to have similar issues and tried multiple fixes (like the Camera Raw update and reboot), but nothing has fixed this.

Help me adobe community, you're my only hope...

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi plusdavid42,

    We're sorry that you're unable to open raw files saved on a NAS server in Photoshop CC 2019.

    What you're seeing is a bug that our engineering team is working on. Below are the workarounds available.

    More details related to this issue listed here: Cannot open raw files from a network drive

    Thanks,

    Akash

    1 reply

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    March 18, 2019

    Hi plusdavid42,

    We're sorry that you're unable to open raw files saved on a NAS server in Photoshop CC 2019.

    What you're seeing is a bug that our engineering team is working on. Below are the workarounds available.

    More details related to this issue listed here: Cannot open raw files from a network drive

    Thanks,

    Akash

    plusdavid42
    plusdavid42Author
    Participant
    March 18, 2019

    The key for me in the workarounds was rolling back to Camera Raw version 11.1. I tried opening multiple files in Photoshop under Camera Raw version 11.2 and it did bring them up into the initial image opening dialog, but when I tried to actually open the files I got the same message. Only when I rolled back to Camera Raw version 11.1 could I load the files in Photoshop.

    The only issue I have now is a warning dialog in Lightroom, when I have multiple images selected and ask it to open the images as layers in Photoshop. It warns me that I may need to update Camera Raw to 11.2. But I can ignore that warning and everything works.

    Thanks for the workaround. I think you may want to make it clearer that you need to roll back to Camera Raw version 11.1 in order for any of the workarounds to work.

    Thank you!

    Akash Sharma
    Akash Sharma
    Legend
    April 3, 2019

    Hi All,

    We are happy to announce Camera Raw 11.2.1 which includes a bug fix affecting the opening raw files stored on a NAS.

    This change should fix issues with Bridge and Lightroom Classic opening raw files using Edit in Photoshop.

    Note: It is necessary to install the Camera Raw update to fix this issue. Installing Lightroom Classic 8.2.1 alone will not affect the issue.

    You can install the updates on desktop applications via the Creative Cloud App. [CTRL/CMD]+[ALT/OPT]+[ R ] will refresh your app if the update doesn’t appear. See Update apps to the latest release of Adobe Creative Cloud

    Please install the update and let us know if you continue to face any issues.

    Thanks,

    Akash

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