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Participating Frequently
August 20, 2018
Question

Photoshop CC can open old files but suddenly cant create new ones

  • August 20, 2018
  • 1 reply
  • 858 views

I've been using Photoshop fine for ages and this is the first time I've ever had a problem.

I suddenly can't create any new files in PS CC. One second it was running smoothly and the next I cant do anything. After picking the size and clicking Create, nothing happens. I can, however, still drag images into Photoshop and it opens them. But it won't save any adjustments to them. It shows a quick saving progress bar but the images are not actually saved.

Some of the tools are also playing up. For example, the Elliptical Marquee Tool doesn't follow my mouse. It selects random areas of my image. I also can't merge or flatten layers suddenly. The options are available, and are clickable but when I click them nothing happens.

When I use the Brush tool, after releasing my mouse the lines vanish. Sometimes they stay. It's all very random.

I have no idea what is going on.

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    1 reply

    c.pfaffenbichler
    Community Expert
    Community Expert
    August 20, 2018

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    Participating Frequently
    August 20, 2018

    I reset preferences and reloaded. I dragged an image in and the tools started working again, which was great. And then everything promptly broke again when I was unable to drag another image in. So now I can't create new images or drag old images in either.

    I'll try a reinstall tomorrow and hopefully that fixes everything.

    c.pfaffenbichler
    Community Expert
    Community Expert
    August 20, 2018

    You may want to use the Cleaner Tool before re-installation:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    I was unable to drag another image in.

    Could you please post screenshots to illustrate the issue?

    Which Workspace are you using and have you tried resetting it yet?