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C
Columbiana
Participant
April 8, 2014
Question

Photoshop CC corrupting files (layers) while saving

  • April 8, 2014
  • 26 replies
  • 41105 views

Hello,

I'm having the issue that photoshop Creative Cloud is coincidentally corrupting my files while I am trying to save them. In detail this means that photoshop is deleting some or just one of the layers independent of the time I have worked on it. In the beginning it "only" happens after a couple of hours worked on it. Then I have tried to save to files more often and restart photoshop mutliple times during the days to avoid "long working duration" with the program. But then the application also deleting the layers after 20 minutes of work. Basicly the layers are just gone and I have to reconstruct them.

My references are:

iMac 27" with 16GB of memory and internal HDD on which I am working with the psd files

Operation system: Most up to date Mac OS 10.9.2 Mavericks

Adobe Creative Cloud: All updates done.

What I have done so far:

Created a new Mac user within I am working at the moment

updated every software and opertion system

not using any 3rd party plugin / or hardware except the apple mouse and keyboard

checked the RAM with multiple tools which have shown me no errors at all

At the moment I am running a harddrive scan which is looking for errors in the filesystem with disk utility

And of course: I have search the forums and google before I am opening this threat where I have already found a couple of other threats and people who are having this issue, but most of them a couple of months ago. A few of them thought this issue is related to bad RAM. Some thought it would be related to the graphic card. Others thought there might be driver or updates missing. As written above: I can already exclude the useraccount, RAM, updates and driver as well (cause it's a mac).

Additionally I want to mention that I am working within a team of creatives and my colleges are all using and doing pretty much the same like me. Using similar machines, same programs, same operation systems. And none of them have this problem. So I am hoping now that any of the adobe engineers could help me with this problem as I am not knowing anymore what I should do to get rid of this problem.

    This topic has been closed for replies.

    26 replies

    Show previous replies
    A
    Anonymous
    January 4, 2016

    Im having the same issue. IT have been trying to fix this for months now. they have even replaced my computer before christmas. Now I've logged in this morning, and the same thing happened, its the first time using this computer.... brand new machine every update available i have it, theyve even installed a new operation system for mac....

    There is no telling when it will happen, its completely RANDOM then the file goes pink yellow and broken (looks like a smashed computer screen) and I'm unable to use it....

    All i know is 1/4 the way through a project the file will corrupt. sometimes just a single layer, other times more, most of the time i can revise and resolve but long and short is I'm losing hours and hours worth of work and i can't go on like this. ADOBE what is the issue with the corruption of files on this version of photoshop and how do we fix it.......?????

    A
    Anonymous
    January 12, 2016

    IT updated to CC 2015 version, the problem doesn't happen not his version.

    AlexisZ
    AlexisZ
    Participant
    November 4, 2015

    Same Problem

    my layers have holes.

    file .psb

    New Mac Pro  3.5 GHz 6 core intel Xeon E5

    64 Go 1866 MHz DDR3

    AMD FirePro D700 6144Mo

    OSX 10.9.5

    Photoshop CC2015

    we have four New Mac pro (all the same) and two HPz820

    with Photoshop CC 2014 or 2015 install.

    This bug did happen twice on only one NewMacPro

    R
    Rossh11063343
    Participant
    October 29, 2015

    Same issue here...

    Macbook Air - 10.11 (15A284)

    Photoshop CC 2015...

    After decades of solid PS performance this feels f-l-a-k-e-y as...

    scary stuff!

    Bondjack
    Bondjack
    Participant
    October 18, 2015

    Same here, Large files go corrupt and after reopening the file (no save) it is still corrupt.

    Please Adobe team do something about this. We pay a lot of money for your products.

    Terri Stevens
    Terri Stevens
    Legend
    October 18, 2015

    On the Mac visual image corruption is often a video issue, not file corruption. Have you tried turning off the GPU under preferences?

    Terri

    M
    Mímir
    Participant
    September 4, 2015

    I had the same problem but i resolved it by replacing the entire HD/Library/Application Support/Adobe/Adobe Photoshop CC 2015 folder with a non-corrupt one from a colleague. (or a new installed backup of this folder)

    Hope This Helps

    barrycraig
    barrycraig
    Known Participant
    August 12, 2015

    Adding my voice to this. File randomly corrupted mid work. Not saving, no error. Fortunately I only lost 20 minutes work because of multiple file version savings but the entire psb was irrecoverably corrupted. Im on a new mac pro, Yosemite, CC 2015. This is a hugely worrying bug.

    barrycraig
    barrycraig
    Known Participant
    August 12, 2015

    Just to add, the file matches to other descriptions, it appears as though someone has gone through every layer with the rectangular marquee tool and deleted sections at random. Even the saved selections in the channels are corrupt.

    H
    hannas38077339
    Participant
    August 28, 2015

    I'm having the exact same problem. I too have a new mac book, Yosemite with CC 2015. Absolutely ruined 3 days of work. Furious.

    F
    FrancescoFrag
    Participant
    June 29, 2015

    Can anyone update on any new information on this? I'm running Yosemite and CS6 (installed version, not Cloud). I've been working on a large TIFF file for the past several days and the file suddenly became corrupted. The background layer became black (was white) and the image had large holes taken out of it. In my panic I tried saving a new version of the file but wrote over the original (huge profoundly unfortunate error on my part). I just got a new computer and haven't hooked Time Machine up yet. I tried using recovery software to find a previous version of the file but that failed. I'm obviously very upset that I've lost the work but I'm more concerned about this happening again. Is it CS6 that has caused this or Yosemite? it sounds like it's CS6 which has caused this seeing that others have referenced the same problem with other versions of Mac OS. This is hugely distressing. I've been using Adobe products for many years and have gotten used to the occasional bug and slow response to supply a fix but this is a much bigger issue. As one person commented previously, I need to be able to trust the software and know that this is being fixed so that it doesn't happen again. I'm aware that my haste caused me to loose my file but I need to be able to depend on Photoshop to not corrupt the files in the first place.

    Does anyone have any insight into this, particularly anyone at Adobe? Is this being fixed? It's clearly affecting a growing number of people and is a serious issue.

    K
    KatzInAz2
    Participant
    June 27, 2015

    Add me to the list.  My PNGs also are appearing to get corrupt when saving.  Photoshop CC  (2014.2.2).   Windows 7.0 Ultimate SP1.

    It doesn't happen with all PNG files, and I have found no pattern.  But the files will always end up looking like they are cut off on the bottom.  Sometimes there is "junk" at the bottom of the image instead.  The PNG looks fine through windows explorer, and it appears fine if I open it up in Photoshop.

     

    However, when I use it in something - whether a video editor such as ProShow, or even Adobe software such as InDesign, the image will appear cut off.  The sample below shows this, plus the "junk" at the bottom of the image as well.

    I created another one from scratch, this time making the file size about 3 times as tall as was needed.  This time the corruption shows up at the bottom, but the image isn't cut off.  I suspect because the corruption is happening at the tail end of the file being saved?

    This started happening in the last 3 weeks or so.  I haven't installed any updates, video drivers, etc.  (unless Windows updated something without my knowledge).

    flipatronic
    flipatronic
    Participant
    June 5, 2015

    Same problem and only with 2 students using Mac's with CC. PC users with CC have had no issues. Never had any issues with CS6 on Mac's or PC's.  Students are creating design work with fonts and images and neither had uploaded any photo files. Each time the file was fine when they closed it and appeared corrupted when opened. Both had rectangular shapes cut from them. The work couldn't be salvaged and they had to re-make the images.

      Chris Cox
      Chris Cox
      Legend
      June 5, 2015

      Are you using MacOS 10.10?  MacOS 10.10 has several well known video driver bugs that can cause the appearance of document corruption, plus a few bugs that can actually corrupt memory.

      Apple is aware of these issues and still working to solve them.

        C
        CraigBowman
        Participant
        June 11, 2015

        I'm using 10.8.5 and have had no issues until last night… same thing… This issue has been going on for quite a while… I'm not sure working to solve the issue is high enough on the list… !

        C
        Cousin-Jack
        Participating Frequently
        April 30, 2015

        I'm having the same problem. After I save as (a copy) a PNG file, the original PSD file gets corrupted after a few saves. I don't save it, and try to reopen, but it's still corrupted.

        I'm working on a Mac OS 10.6.8

          S
          Srdjan_Fotensity
          Participant
          May 11, 2015

          I have been having a similar problem with Photoshop CC 2014 corrupting irreparably files after saving them on my Mac(s).

          It is impossible to say when, but here is my workflow, maybe it will help someone think of possible fault points:

          1) Adobe Creative Cloud with the latest version of LightRoom and Photoshop (note that this happened in previous versions), on a 27" iMac with 24GB RAM OSX Yosemite (10.10.3)

          2) In Lightroom, select a set of Raw files (Canon CR2) and create a Collection

          3) Export the files as Photoshop PSD files and add to the Catalog in a separate folder

          4) Press Command-E and select 'Edit Original' - this will open the file in photoshop

          5) Do edits in photoshop (sometimes extensive, but usually flatten the image before saving, as I don't keep the layers in my editing.

          6) press Command-W or Command-S to save and close the file.

          7) at this stage LightRoom will identify the file as corrupted and unreadable and neither LightRoom or Photoshop are able to open the file. Lightroom shows the exclamation mark and a message "Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo." and the Photoshop says "Could not complete your request because it is not a valid Photoshop document."

          8) In this case I have to repeat the process from step 3 and hope that this time it will save the file correctly.

          This happens frequently but at this stage it appears to be a very random occurrence so I am unable to pinpoint what action triggers this.

          Happy to generate and supply corrupted files for analysis to developers if needed.

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