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Lackinganame
Participant
September 2, 2018
Question

Photoshop CC crashing and corrupting files 2018

  • September 2, 2018
  • 2 replies
  • 1239 views

Hey for the last few weeks Photoshop CC will crash everyone once in a wile and corrupt the file I was working on. This has gotten to be a problem as I am losing work that I had spent a few hours doing. I normally need to restart my computer to get it running again as no windows can be closed when this happens. I have also included a screen shot of what happens when I try and open up a file that was corrupted well working on it.

If anyone can tell me why it's crashing and even better how to restore these files I would greatly appreciate it.

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2 replies

D
Community Expert
DeanUtianCommunity Expert
Community Expert
September 2, 2018

Photoshop does have known graphic driver issues. It is worth checking the page below.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Here is an article that gives various options on how to restore a corrupted PSD:

https://www.easeus.com/file-recovery/restore-and-repair-corrupted-psd.html

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
September 2, 2018

CC 2018 19.1.6 has been randomly crashing on my Dell Worstation with a Quadro 4000.  I noted my display adapter for one crast produce a Windows crash report the failing module was ucrtdll.dll is C:\windows\System32\   At least one od the Adobe crash reports set to Adobe has several Windows module at the top of the data the colleced.. CS6 and CC 2014 are very stable on my machine.

The Adobe crash I look at ther were many others.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6" build="20180808.r.398">

<time year="2018" month="8" day="30" hour="11" minute="21" second="44"/>

<user guid="0d19c2bc-7755-4fcd-a9e9-8f89bd2836f1"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="40885" machine="Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz" model="Intel64 Family 6 Model 45 Stepping 7" cpuCount="24" cpuType="8664" cpuFreq="1995 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFCCD9424CD">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFCCD9424CD" symbolname="std::basic_ostream&#60;unsigned short,std::char_traits&#60;unsigned short&#62; &#62;::flush"/>

<stackStatement index="1" address="0x00007FFCCD9761FD" symbolname="std::basic_ostream&#60;unsigned short,std::char_traits&#60;unsigned short&#62; &#62;::write"/>

<stackStatement index="2" address="0x00007FFC8C6166A2" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFC8C608D23" symbolname="unknown"/>

<stackStatement index="4" address="0x00007FFC8C6168EA" symbolname="unknown"/>

<stackStatement index="5" address="0x00007FFC8C61F3B8" symbolname="unknown"/>

<stackStatement index="6" address="0x00007FFC8C61DA82" symbolname="unknown"/>

<stackStatement index="7" address="0x00007FFC8C61CF78" symbolname="unknown"/>

<stackStatement index="8" address="0x00007FFC8C6165B8" symbolname="unknown"/>

<stackStatement index="9" address="0x00007FFCDA84CC43" symbolname="seh_filter_exe"/>

<stackStatement index="10" address="0x00007FF660A17E2D" symbolname="deepcut::PostProc"/>

<stackStatement index="11" address="0x00007FFCCDAAC720" symbolname="_C_specific_handler"/>

<stackStatement index="12" address="0x00007FFCDE39ECED" symbolname="_chkstk"/>

<stackStatement index="13" address="0x00007FFCDE306C86" symbolname="RtlWalkFrameChain"/>

<stackStatement index="14" address="0x00007FFCDE39DC1E" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="15" address="0x00007FF65F301096" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="16" address="0x00007FF65F30603B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="17" address="0x00007FF65F305C8B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="18" address="0x00007FF65F3F9C8D" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="19" address="0x00007FF65F390962" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="20" address="0x00007FF6601827E6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="21" address="0x00007FF65F3F6A40" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="22" address="0x00007FF66010F8B0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="23" address="0x00007FF660103D89" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="24" address="0x00007FF660100724" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="25" address="0x00007FF66010809A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="26" address="0x00007FF660107A85" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="27" address="0x00007FF66010C26B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="28" address="0x00007FF6601052C2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="29" address="0x00007FF66018DF90" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="30" address="0x00007FF66018E030" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="31" address="0x00007FF6601AFBD6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="32" address="0x00007FF6601D2D56" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="33" address="0x00007FF65EAE8971" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="34" address="0x00007FF6601B1828" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="35" address="0x00007FF6607BC377" symbolname="deepcut::PostProc"/>

<stackStatement index="36" address="0x00007FFCDC183034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="37" address="0x00007FFCDE371431" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000000A74E7449A8"/>

<register name="RBX" value="0x0000027DA1BDAE80"/>

<register name="RCX" value="0x000000A74E7449D8"/>

<register name="RDX" value="0x004D005C00000004"/>

<register name="RSI" value="0x000000A74E7449D8"/>

<register name="RDI" value="0x0000027DA1BDAE90"/>

<register name="RSP" value="0x000000A74E744970"/>

<register name="RBP" value="0x0000027D8212D510"/>

<register name="RIP" value="0x00007FFCCD9424CD"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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<binaryImage start="0x00007FFCDC170000" end="0x00007FFCDC222000" path="kernel32.dll"/>

<binaryImage start="0x00007FFCDB0E0000" end="0x00007FFCDB353000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFCD7AB0000" end="0x00007FFCD7B3B000" path="apphelp.dll"/>

<binaryImage start="0x00007FFCC75A0000" end="0x00007FFCC75F9000" path="AcGenral.dll"/>

<binaryImage start="0x00007FFCDB790000" end="0x00007FFCDB82E000" path="msvcrt.dll"/>

<binaryImage start="0x00007FFCDC550000" end="0x00007FFCDC5AB000" path="sechost.dll"/>

<binaryImage start="0x00007FFCDC680000" end="0x00007FFCDC7A4000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FFCDC0B0000" end="0x00007FFCDC101000" path="shlwapi.dll"/>

<binaryImage start="0x00007FFCDB830000" end="0x00007FFCDBB53000" path="combase.dll"/>

<binaryImage start="0x00007FFCDA7E0000" end="0x00007FFCDA8DA000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FFCDB710000" end="0x00007FFCDB78A000" path="bcryptPrimitives.dll"/>

<binaryImage start="0x00007FFCDC7B0000" end="0x00007FFCDC7D8000" path="gdi32.dll"/>

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<binaryImage start="0x00007FFCDB040000" end="0x00007FFCDB0DF000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FFCDC7F0000" end="0x00007FFCDC980000" path="user32.dll"/>

<binaryImage start="0x00007FFCDB500000" end="0x00007FFCDB520000" path="win32u.dll"/>

<binaryImage start="0x00007FFCDC980000" end="0x00007FFCDCAD1000" path="ole32.dll"/>

<binaryImage start="0x00007FFCDCD50000" end="0x00007FFCDE190000" path="shell32.dll"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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